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  3. December 2023

RE: Who do I complain to at IBM about their service?


On 11 Dec 2023, Rob Berendt wrote:

I open a lowly sev 3 ticket. I opened it during normal business hours during the week. And yet I have to beg >for attention from IBM and explain why I am worthy of support and get told this: "Can you please identify >the impact of this issue to your production environment.".
This is a bunch of crap!

Been there, done that.

A player-to-be-named-later at Rochester once told me, "If you want anything resembling true service, put it at severity 1."

Just saying...


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