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Hello Rob,
Am 11.12.2023 um 18:38 schrieb Rob Berendt <robertowenberendt@xxxxxxxxx>:
I open a lowly sev 3 ticket. I opened it during normal business hours
during the week. And yet I have to beg for attention from IBM and explain
why I am worthy of support and get told this: "Can you please identify the
impact of this issue to your production environment.".
Well, you can try to use the case escalation feature.
https://www.ibm.com/mysupport/s/article/How-to-Escalate-Cases?language=en_US
Helped me to get two steps closer to a new system password for my P02, until the "process" got stuck again. Probably due to my request apparently not fitting any defined process.
This is a bunch of crap!
Yes. Companies hide precious employees more and more behind cumbersome telephone menus, web forms, "noreply@" mail addresses, and processes. It feels more and more like "pay for and use our s***, but if it doesn't work, don't bother us".
:wq! PoC
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