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Re: RES: Google hosted email



fixed

I'm afraid the pdfs contain confidential information Brad and I don't have the time right now to produce a "fake" one. The customer now has the fuel he needs so the urgency on this issue has reduced.

I'll take you up on your offer if I find the time to set up a fake pdf that is close enough to the original.


On 2014-06-24, at 11:20 AM, Bradley Stone <bvstone@xxxxxxxxx> wrote:

I've seen things like this before, but not with Google. Normally it's the
recipients mail server rejecting emails because of the attachment itself,
the contents of it, or the size of it (or a combination).

If you could test with a different PDF file (or no attachment, but the same
body content), that would help weed out if it is the attachment or the
content of the email itself.

If you want to shoot me a PDF file that you're using I can test on my
system sending to myself from/to my other Gmail accounts. Or even forward
an entire email to me with the attachment then I'd have all the pieces I
could run through the ringer here. :) It could be the body of the email
as well.

That's why it's perplexing that this is happening with a Gmail account.
I've never seen emails not appear somewhere (like a spam folder at least).

Brad
www.bvstools.com


On Tue, Jun 24, 2014 at 9:38 AM, Jon Paris <jon.paris@xxxxxxxxxxxxxx> wrote:

All exactly the same Michael. Except for the name of the sender. i.e.
XYZ@domain... vs ABC@domain...

Only real difference is one that works is plain text - one that doesn't
has a pdf attachment.


On 2014-06-24, at 10:28 AM, BUGLASS MICHAEL <noqnoq@xxxxxxxxxxxx> wrote:

Is the sending address that succeeds the same as the one that fails? If
not, is it using the same domain? If its sending using a different
domain,
check the SPF records for the failing domain and see if they exist and
allow your IP address to send email from that domain.


On 24 June 2014 15:14, Jon Paris <jon.paris@xxxxxxxxxxxxxx> wrote:

Thanks Rubens - I'll check that out.

Since the client now has the docs he requires (via an email sent from a
different system) the urgency is diminished - but I'll be working on
this
again later this week and will give that a shot.


On 2014-06-24, at 8:25 AM, Rubens Lehmann <rubens@xxxxxxxxxxxxx> wrote:

John,

If your costumer uses a paid version of Gmail, on Google Apps, he can
call
support stating your e-mails are not being received.

If not, you may can try here:
https://productforums.google.com/forum/#!forum/gmail

Second choice requires a bit of luck, but almost always worked for me
when
having issues with Gmail.

Regards,

Rubens

-----Mensagem original-----
De: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] Em nome de Jon
Paris
Enviada em: segunda-feira, 23 de junho de 2014 20:43
Para: Midrange Systems Technical Discussion
Assunto: Re: Google hosted email

OOppsss missed on thing.

gmail support? I tried before to find some and gave up - if you know
of a
URL that will get me started [please let me know. Much like with Amazon
I've
never got buoying the "did that help" type web pages.


On 2014-06-23, at 6:31 PM, Pete Helgren <Pete@xxxxxxxxxx> wrote:

Long shot since you mentioned that the "Spam Filters" have been
checked.
Does "Spam Filters" include the "Promotions" folder that Gmail added
about a
year ago? We had hundreds of Gmail users start complaining that our
notification emails were no longer being received. After much
diagnosis
and
hew and cry, turns out most of them had the emails going to the
"Promotions"
folder. Why? We don't know!

You probably already looked but that was haunting us for a while (we
have
less sophisticated users...). I reckon your mystery folks have taken
the
option to "view all" and still came up short?

I didn't see anything in Gmail regarding a PDF based emails but I did
see
a size option on filter settings. I wonder if there is some
combination
of
filters that discards the mail. I wonder if Gmail support can help?

There must be a filter setting that is buggering it. I can't tell
from
your original post: Is this ALL Gmail recipients or just some?

Pete Helgren
www.petesworkshop.com
GIAC Secure Software Programmer-Java

On 6/23/2014 10:20 AM, Jon Paris wrote:
I'm having trouble sending emails not just to gmail accounts but also
to
some commercial gmail hosted accounts.

Nothing is showing up in the spam filters and no bounce messages.

I have succeeded in sending simple emails from the IBM i to those
same
accounts - so it appears to be content related but ...

Anyone have any experience of similar problems with google hosted
mail?


Jon Paris

www.partner400.com
www.SystemiDeveloper.com





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www.partner400.com
www.SystemiDeveloper.com




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Jon Paris

www.partner400.com
www.SystemiDeveloper.com




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Jon Paris

www.partner400.com
www.SystemiDeveloper.com




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