Hi Pete - comments in-line.

On 2014-06-23, at 6:31 PM, Pete Helgren <Pete@xxxxxxxxxx> wrote:

Long shot since you mentioned that the "Spam Filters" have been checked. Does "Spam Filters" include the "Promotions" folder that Gmail added about a year ago? We had hundreds of Gmail users start complaining that our notification emails were no longer being received. After much diagnosis and hew and cry, turns out most of them had the emails going to the "Promotions" folder. Why? We don't know!

Didn't know about that one - I'll have them check.

You probably already looked but that was haunting us for a while (we have less sophisticated users...). I reckon your mystery folks have taken the option to "view all" and still came up short?

I didn't see anything in Gmail regarding a PDF based emails but I did see a size option on filter settings. I wonder if there is some combination of filters that discards the mail. I wonder if Gmail support can help?

Not PDF based - just a PDF attachment to a simple text email.

There must be a filter setting that is buggering it. I can't tell from your original post: Is this ALL Gmail recipients or just some?

We have had trouble with gmail in the past - this is a gmail hosted commercial account. But as I noted before we can send plain text emails to the account - just not the staff we actually want to send.

Pete Helgren
GIAC Secure Software Programmer-Java

On 6/23/2014 10:20 AM, Jon Paris wrote:
I'm having trouble sending emails not just to gmail accounts but also to some commercial gmail hosted accounts.

Nothing is showing up in the spam filters and no bounce messages.

I have succeeded in sending simple emails from the IBM i to those same accounts - so it appears to be content related but ...

Anyone have any experience of similar problems with google hosted mail?

Jon Paris


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