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RE: he said, she said (high cost of upgrading to v7r2)



fixed

Back in 2010, when we were on V5R4, and needed to upgrade to V6R1, one of our3 rd party vendors, which we dropped maint and support in 2003 because no new enhancements were being provided, wanted 200,000+ to get back on support.
Product had to go through the V5R4 to V6R1 object conversion.
We negotiated, one year prior, and 3 years upfront, 90,000.

Paul

-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Jack Tucky
Sent: Tuesday, April 29, 2014 10:02 PM
To: 'Midrange Systems Technical Discussion'
Subject: RE: he said, she said (high cost of upgrading to v7r2)

Wonderful that the government gets involved. So the construction company had political friends? The politicians were probably on the take.

I think software companies have lost their mind when it comes to upgrade and maintenance fees, but using possibly paid political clout? Stinks.

-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Paul Nelson
Sent: Tuesday, April 29, 2014 5:46 PM
To: 'Midrange Systems Technical Discussion'
Subject: RE: he said, she said (high cost of upgrading to v7r2)

When the company named after a Ford SUV tried to jack up the maintenance fees on one of the iSeries space packages they had acquired, one of their customers gave them a choice - sell us all the source code, including the license key program, or we'll get the government of Canada to make things so uncomfortable for you that you'll have to sell us your whole company.

And yes, that construction company has that kind of clout. They have been happily self-supporting for several years.

Paul Nelson
Cell 708-670-6978
Office 409-267-4027
nelsonp@xxxxxxxxxxxxx


-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Jon Paris
Sent: Tuesday, April 29, 2014 4:31 PM
To: Midrange Systems Technical Discussion
Subject: Re: he said, she said (high cost of upgrading to v7r2)

No way.

Try getting support from Intuit for anything more than a couple of years old on a PC. I'm running QB 2010 and have had no support for two years.

Try getting Intuit to support anything on an updated Mac OS - you need to buy a new OS specific version or tolerate the idiosyncrasies (or just plain not working).

Similar situation on Adobe and many others.

The move to V6 was somewhat unusual as it required a conversion of the program objects to run on the new OS. Vendor code that had had observability stripped and was not recompiled since V5R1 (?) could not be converted. Also some included capability that (mostly for security reasons) is only available for IBM usage at V6.

In my opinion the big problem has been with a few vendors who refused to compromise and come up with a reasonable price for what was basically a key locking mechanism in many cases. One client had to perform a forced upgrade (which cost them hundreds of hours) and pay over $125,000 for an "upgrade"
they neither wanted or needed. Faced with a similar situation many others have just been frozen in place on V5R4. On client was lucky enough to get IBM to "lean" heavily on the ISV and get them to drop the price by a factor of 10 which made it worthwhile for the client to pay and make the switch - still a lot of money for what was effectively a single program.


On 2014-04-29, at 4:59 PM, Gqcy <gmufasa01@xxxxxxxxx> wrote:

My people who work in Microsoft/Intel environment say....
that this issue is, first, only limited to the IBM midrange, and two,
signals the final nail in the midrange environment.

is this practice limited to IBM midrange???

Jon Paris

www.partner400.com
www.SystemiDeveloper.com




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