RE: Don't you just love outsourcing . . . Here's Your Chance ! :-)

[Mike Berman <mikeba777@xxxxxxxxx>]

I disagree. Rochester has been nothing short of spectacular imo. The calls take 
a couple of minutes, the wait is usually 5 mintues at most, and the help is 
superb. They have patience, are very helpful and knowledgable. This is software 
support i am talking about.
Mike Berman

Chuck Lewis <clewis@xxxxxxxxxx> wrote:
Jeff,

Check this out:

http://seeker.dice.com/seeker.epl?rel_code=1102&op=6

Chuck

-----Original Message-----
From: midrange-l-bounces@xxxxxxxxxxxx
[mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Jeff Crosby
Sent: Monday, June 14, 2004 2:17 PM
To: 'Midrange Systems Technical Discussion'
Subject: Don't you just love outsourcing . . .

Placed a service call to IBM Friday morning on a 6400 printer. Got no
reference number.

Called in just now to check because no one has called or shown up. IBM has
no record on a service call on this particular printer. Placed another
call.

Took 7 minutes to place because the lady on the other end could not
reasonably speak or understand English.

Then it took another 7 minutes on hold until a 'consultant' was available.
All the consultant did was 1) verify contact information, 2) ask what the
problem was (which I had already detailed to the first person), 3) ask if we
tried another ribbon, and then 4) dispatched it to the local CE.

Arrgh. I'm not used to this kind of 'service' from IBM. 

-- 
Jeff Crosby



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