Good thought. One BIG difference between the hardware pmr tracking site and the software pmr tracking site is that on the software site you can also see pmr's that you opened via voice. This always upset me on the hardware side. Rob Berendt -- Group Dekko Services, LLC Dept 01.073 PO Box 2000 Dock 108 6928N 400E Kendallville, IN 46755 http://www.dekko.com "Chuck Lewis" <clewis@xxxxxxxxxx> Sent by: midrange-l-bounces@xxxxxxxxxxxx 06/14/2004 04:22 PM Please respond to Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxx> To "'Midrange Systems Technical Discussion'" <midrange-l@xxxxxxxxxxxx> cc Fax to Subject RE: Don't you just love outsourcing . . . Jeff, I entered as service call on am IBM InfoPrint 40 Friday and I did it over the internet. That way you can track the call (see the reference #) add comments, etc. Chuck -----Original Message----- From: midrange-l-bounces@xxxxxxxxxxxx [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Jeff Crosby Sent: Monday, June 14, 2004 2:17 PM To: 'Midrange Systems Technical Discussion' Subject: Don't you just love outsourcing . . . Placed a service call to IBM Friday morning on a 6400 printer. Got no reference number. Called in just now to check because no one has called or shown up. IBM has no record on a service call on this particular printer. Placed another call. Took 7 minutes to place because the lady on the other end could not reasonably speak or understand English. Then it took another 7 minutes on hold until a 'consultant' was available. All the consultant did was 1) verify contact information, 2) ask what the problem was (which I had already detailed to the first person), 3) ask if we tried another ribbon, and then 4) dispatched it to the local CE. Arrgh. I'm not used to this kind of 'service' from IBM. -- Jeff Crosby Dilgard Frozen Foods, Inc. P.O. Box 13369 Ft. Wayne, IN 46868-3369 260-422-7531 -- This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing list To post a message email: MIDRANGE-L@xxxxxxxxxxxx To subscribe, unsubscribe, or change list options, visit: http://lists.midrange.com/mailman/listinfo/midrange-l or email: MIDRANGE-L-request@xxxxxxxxxxxx Before posting, please take a moment to review the archives at http://archive.midrange.com/midrange-l.
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