× The internal search function is temporarily non-functional. The current search engine is no longer viable and we are researching alternatives.
As a stop gap measure, we are using Google's custom search engine service.
If you know of an easy to use, open source, search engine ... please contact support@midrange.com.



It took lots of complaints to Dell management to get them to pull
business service back to US. I suggest the same for IBM. Go to the top.
It's unacceptable to businesses to pay support & have to deal with this.
Nor would I expect a business outside this country to have
to put up with understanding some of the more unique US dialects..
Jim Franz
----- Original Message ----- 
From: "Joe Pluta" <joepluta@xxxxxxxxxxxxxxxxx>
To: "'Midrange Systems Technical Discussion'" <midrange-l@xxxxxxxxxxxx>
Sent: Monday, June 14, 2004 3:50 PM
Subject: RE: Don't you just love outsourcing . . .


> > From: Jeff Crosby
> >
> > Arrgh.  I'm not used to this kind of 'service' from IBM.
>
> Same thing happened to me, Jeff.  I called to straighten out a bill, and
> after explaining the situation to someone, they decided I needed to be
> sent somewhere else.  I got a "service rep" who could barely repeat back
> my customer number.  After about four minutes of getting basic
> information to this person, she then put me on hold until somebody
> finally came on line, and I basically had to repeat everything all over
> again.  All said and done it cost me an extra 20 minutes to go through
> all the layers.
>
> And this was to PAY the bill, mind you.
>
> Joe
>
> --
> This is the Midrange Systems Technical Discussion (MIDRANGE-L) mailing
list
> To post a message email: MIDRANGE-L@xxxxxxxxxxxx
> To subscribe, unsubscribe, or change list options,
> visit: http://lists.midrange.com/mailman/listinfo/midrange-l
> or email: MIDRANGE-L-request@xxxxxxxxxxxx
> Before posting, please take a moment to review the archives
> at http://archive.midrange.com/midrange-l.
>
>



As an Amazon Associate we earn from qualifying purchases.

This thread ...

Replies:

Follow On AppleNews
Return to Archive home page | Return to MIDRANGE.COM home page

This mailing list archive is Copyright 1997-2024 by midrange.com and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available on our policy page. If you have questions about this, please contact [javascript protected email address].

Operating expenses for this site are earned using the Amazon Associate program and Google Adsense.