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Placed a service call to IBM Friday morning on a 6400 printer.  Got no
reference number.

Called in just now to check because no one has called or shown up.  IBM has
no record on a service call on this particular printer.  Placed another
call.

Took 7 minutes to place because the lady on the other end could not
reasonably speak or understand English.

Then it took another 7 minutes on hold until a 'consultant' was available.
All the consultant did was 1) verify contact information, 2) ask what the
problem was (which I had already detailed to the first person), 3) ask if we
tried another ribbon, and then 4) dispatched it to the local CE.

Arrgh.  I'm not used to this kind of 'service' from IBM. 

-- 
Jeff Crosby
Dilgard Frozen Foods, Inc.
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531

The opinions expressed are my own and not necessarily the opinion of my
company.  Unless I say so.




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