RE: Don't you just love outsourcing . . . Here's Your Chance ! :-)

It also depends on the software you're having supported. Rochester is
quite different from the software group.

On Thu, 17 Jun 2004 09:15:39 -0700 (PDT), "Mike Berman"
<mikeba777@xxxxxxxxx> said:
> I disagree. Rochester has been nothing short of spectacular imo. The
> calls take a couple of minutes, the wait is usually 5 mintues at most,
> and the help is superb. They have patience, are very helpful and
> knowledgable. This is software support i am talking about.
> Mike Berman
> 
> Chuck Lewis <clewis@xxxxxxxxxx> wrote:
> Jeff,
> 
> Check this out:
> 
> http://seeker.dice.com/seeker.epl?rel_code=1102&op=6
> 
> Chuck
> 
> -----Original Message-----
> From: midrange-l-bounces@xxxxxxxxxxxx
> [mailto:midrange-l-bounces@xxxxxxxxxxxx] On Behalf Of Jeff Crosby
> Sent: Monday, June 14, 2004 2:17 PM
> To: 'Midrange Systems Technical Discussion'
> Subject: Don't you just love outsourcing . . .
> 
> Placed a service call to IBM Friday morning on a 6400 printer. Got no
> reference number.
> 
> Called in just now to check because no one has called or shown up. IBM
> has
> no record on a service call on this particular printer. Placed another
> call.
> 
> Took 7 minutes to place because the lady on the other end could not
> reasonably speak or understand English.
> 
> Then it took another 7 minutes on hold until a 'consultant' was
> available.
> All the consultant did was 1) verify contact information, 2) ask what the
> problem was (which I had already detailed to the first person), 3) ask if
> we
> tried another ribbon, and then 4) dispatched it to the local CE.
> 
> Arrgh. I'm not used to this kind of 'service' from IBM. 
> 
> -- 
> Jeff Crosby
> 
> 
> 
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