Re: Interactive Voice Response System/Software

Mark,

We are using interactive voice to give insurance quotations from an iSeries
on a 24x365 basis, there are multiple systems involved, all the interfaces
are XML, mail me at mike@mdc.ie  if you would like to try it or get more
info. on how it works, I'm out of the office for 2 weeks but will be taking
my personal mails,

Mike Dunnion
www.mdc.ie


-----Original Message-----
From: Mark Allen <allenmark@nu-z.net>
To: midrange-l@midrange.com <midrange-l@midrange.com>
Date: 11 July 2002 14:26
Subject: Interactive Voice Response System/Software


>We are looking to automate our overnight repair/trouble calls.  Since
>the customer database and current trouble reporting system reside on the
>AS/400 it seems to make sense that this system should too but $ may be
>an issue and could interface with a PC based system if needed.
>
>Does anyone have any recommendations/gotchas, etc from past experience?
>
>Mark Allen
>I.S. Manager
>Wilkes Telephone & Electric
>A Dycom Company
>Phone: (706) 678-9565
>Email: allenmark@nu-z.net
>http://www.nu-z.net
>
>
>
>
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