|
Sorry for the delay in the response but my email reading was backlogged from vacation. We recently implemented a new IVR application from Selectron. It's a PC based solution that accesses our AS/400 database. I know they have applications available for utilities since we have our own water utility and checked into it. The reason for choosing Selectron was that it interfaced with our existing AS/400 based applications (no other vendor did). We've been very happy with their product and support so far. Their web site is http://www.selectron.com . Diana Hicks Town of Jupiter dianah@jupiter.fl.us <mailto:dianah@jupiter.fl.us> IBM Certified Specialist-AS/400 RPG IV Programmer IBM Certified Specialist-AS/400 Systems Administrator Date: Thu, 11 Jul 2002 09:25:19 -0500 From: Mark Allen <allenmark@nu-z.net> Subject: Interactive Voice Response System/Software To: midrange-l@midrange.com Organization: Wilkes Telephone and Electric Reply-To: midrange-l@midrange.com We are looking to automate our overnight repair/trouble calls. Since the customer database and current trouble reporting system reside on the AS/400 it seems to make sense that this system should too but $ may be an issue and could interface with a PC based system if needed. Does anyone have any recommendations/gotchas, etc from past experience? Mark Allen I.S. Manager Wilkes Telephone & Electric A Dycom Company Phone: (706) 678-9565 Email: allenmark@nu-z.net http://www.nu-z.net Please visit the Town of Jupiter online at http://www.jupiter.fl.us
As an Amazon Associate we earn from qualifying purchases.
This mailing list archive is Copyright 1997-2024 by midrange.com and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available on our policy page. If you have questions about this, please contact [javascript protected email address].
Operating expenses for this site are earned using the Amazon Associate program and Google Adsense.