Re: Interactive Voice Response System/Software

Sorry for the delay in the response but my email reading was backlogged from
vacation.  We recently implemented a new IVR application from Selectron.
It's a PC based solution that accesses our AS/400 database.  I know they
have applications available for utilities since we have our own water
utility and checked into it.  The reason for choosing Selectron was that it
interfaced with our existing AS/400 based applications (no other vendor
did).  We've been very happy with their product and support so far.  Their
web site is http://www.selectron.com .

Diana Hicks
Town of Jupiter
dianah@jupiter.fl.us <mailto:dianah@jupiter.fl.us>

IBM Certified Specialist-AS/400 RPG IV Programmer
IBM Certified Specialist-AS/400 Systems Administrator

Date: Thu, 11 Jul 2002 09:25:19 -0500
From: Mark Allen <allenmark@nu-z.net>
Subject: Interactive Voice Response System/Software
To: midrange-l@midrange.com
Organization: Wilkes Telephone and Electric
Reply-To: midrange-l@midrange.com

We are looking to automate our overnight repair/trouble calls.  Since
the customer database and current trouble reporting system reside on the
AS/400 it seems to make sense that this system should too but $ may be
an issue and could interface with a PC based system if needed.

Does anyone have any recommendations/gotchas, etc from past experience?

Mark Allen
I.S. Manager
Wilkes Telephone & Electric
A Dycom Company
Phone: (706) 678-9565
Email: allenmark@nu-z.net
http://www.nu-z.net



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