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  3. July 2002

Interactive Voice Response System/Software

We are looking to automate our overnight repair/trouble calls.  Since
the customer database and current trouble reporting system reside on the
AS/400 it seems to make sense that this system should too but $ may be
an issue and could interface with a PC based system if needed.

Does anyone have any recommendations/gotchas, etc from past experience?

Mark Allen
I.S. Manager
Wilkes Telephone & Electric
A Dycom Company
Phone: (706) 678-9565
Email: allenmark@nu-z.net
http://www.nu-z.net

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