RE: Customer Order Missing

Hello 

I am currently investigating the same poblem,except in my case the order has
disappeared after the Invoice run Bil620

There is no sign of it in the ECH/ECL file.

It has definitely something to do with the Billing run but what I can't work
out.

Any one any ideas


Veronica



                -----Original Message-----
                From:   Kevin_Catlin@GM.cytec.com
[mailto:Kevin_Catlin@GM.cytec.com]
                Sent:   02 November 1999 14:28
                To:     BPCS-L@midrange.com
                Subject:        Re: Customer Order Missing

                 << File: cc:Mail note part >>     
                     We are V6002 MM plf Nov 97 cume OS/400 V4R1
                     
                     We have seen infrequent order disappearances also.  <
10 orders per 
                     100,000.  Latest one seems to have resulted from order
number in ECH 
                     being changed to a different number than the originally
assigned 
                     number by Accepting a Change Order transaction.
Subsequent ECH/ECL 
                     file clean-up programs (ORD990?) delete the orphaned
ECH and ECL 
                     records, removing all traces of the original order.
                     
                     We reported this to SSA HelpLine on 10/26 and it was
assigned incident 
                     no. 101682392.  As yet we have not heard from SSA in
response.
                     
                     Kevin Catlin
                     CYTEC Industries
                     kevin_catlin@gm.cytec.com


                ______________________________ Reply Separator
_________________________________
                Subject: Customer Order Missing
                Author:  BPCS-L@midrange.com at Internet
                Date:    11/02/1999 11:26 AM


                Dear BPCS Professional
                     
                We use V6002 C/S plf cum March 98 in AS/400 v3r7.
                     
                We have entered 3 customer order after we accept the order
was miss. I 
                check in ECH & ECL file, there was not recorded.
                     
                Please help us.
                     
                Thanks
                     
                Kusman Lim
                MIS Department
                     
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