Re: Customer Order Missing

     
     We are V6002 MM plf Nov 97 cume OS/400 V4R1
     
     We have seen infrequent order disappearances also.  < 10 orders per 
     100,000.  Latest one seems to have resulted from order number in ECH 
     being changed to a different number than the originally assigned 
     number by Accepting a Change Order transaction.  Subsequent ECH/ECL 
     file clean-up programs (ORD990?) delete the orphaned ECH and ECL 
     records, removing all traces of the original order.
     
     We reported this to SSA HelpLine on 10/26 and it was assigned incident 
     no. 101682392.  As yet we have not heard from SSA in response.
     
     Kevin Catlin
     CYTEC Industries
     kevin_catlin@gm.cytec.com


______________________________ Reply Separator _________________________________
Subject: Customer Order Missing
Author:  BPCS-L@midrange.com at Internet
Date:    11/02/1999 11:26 AM


Dear BPCS Professional
     
We use V6002 C/S plf cum March 98 in AS/400 v3r7.
     
We have entered 3 customer order after we accept the order was miss. I 
check in ECH & ECL file, there was not recorded.
     
Please help us.
     
Thanks
     
Kusman Lim
MIS Department
     
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Subject: Customer Order Missing
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