Re: Customer Order Missing

Kevin,

My client is experiencing exactly what you describe.  We have journaled the ECH 
and
discovered that occasionally ORD701B running under the job name SSATCP changes 
the
order number.  I also reported this and SSA told me that no one has ever 
reported
anything like this.  Are you still experiencing the problem?

Kevin_Catlin@gm.cytec.com wrote:

>
>      We are V6002 MM plf Nov 97 cume OS/400 V4R1
>
>      We have seen infrequent order disappearances also.  < 10 orders per
>      100,000.  Latest one seems to have resulted from order number in ECH
>      being changed to a different number than the originally assigned
>      number by Accepting a Change Order transaction.  Subsequent ECH/ECL
>      file clean-up programs (ORD990?) delete the orphaned ECH and ECL
>      records, removing all traces of the original order.
>
>      We reported this to SSA HelpLine on 10/26 and it was assigned incident
>      no. 101682392.  As yet we have not heard from SSA in response.
>
>      Kevin Catlin
>      CYTEC Industries
>      kevin_catlin@gm.cytec.com
>
> ______________________________ Reply Separator 
>_________________________________
> Subject: Customer Order Missing
> Author:  BPCS-L@midrange.com at Internet
> Date:    11/02/1999 11:26 AM
>
> Dear BPCS Professional
>
> We use V6002 C/S plf cum March 98 in AS/400 v3r7.
>
> We have entered 3 customer order after we accept the order was miss. I
> check in ECH & ECL file, there was not recorded.
>
> Please help us.
>
> Thanks
>
> Kusman Lim
> MIS Department
>
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> Subject: Customer Order Missing
> Date: Tue, 2 Nov 1999 11:26:01 +0700
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