Hi Darryl,
There isn't an entity called Rational.
Our team creates the product. But Fortra isn't one of the resellers, and we don't have access to sales or support data. GDPR requirements shield us from all customer data.
When we consumers of RDi, we had a documented procedure in our ISO system that contained our IBM Customer ID so all developers could contact IBM support or Licensing.
Does your team have access to the original Invoice? If it was purchased through a Partner, it should contain the Partner ID. If it was from IBM, it should contain the license type. (If you are paying for annual maintenance, the annual invoice should also contain your Customer ID.)
How to transfer an Authorized User license:
As noted before, if the type is "Authorized User", you can simply uninstall if from the un-used System and put it on the new users system. It being the license jar file.
If you are on 9.6, go into Help -> Manage Licenses. You should see the type of license Permanent. If it's term, it will have the Expiration date. If it's expired, the license is no longer usable.
If it's Permanent, select it and select Uninstall.
Now you can use that jar file on the new System:
The jar will be named "com.ibm.rational.developer.ibmi.prgcobol.v96.pek.jar".
If you are on 9.8, Licenses are NOT handled in Installation Manager. They are installed and uninstalled using the Eclipse P2 system.
We are working with IBM on smoothing this painful process.
Steve Ferrell
Principal Software Engineer Lead RDi
Fortra, the new face of HelpSystems
They do not make it easy to do business.
They are quick to grab money and then they do not care.
They make it as difficult as possible.
Maybe the admins need to work on this side of the fence first before > working for IBM.
They = Rational.
Darryl Freinkel
midrange.com
