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I also prefer to start PMR's via the web. Unfortunately, it seems that lately reading comprehension is not what it used to be. In a recent PMR, I included that I was running iAccess 7.1, service pack X, on Win7. The first response was to inform me that Win10 is not supported, so if I was using Win10 that was the problem. If I wasn't using Win10, what service pack was I at.
<facepalm>
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