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  3. February 2016

Re: RDi bug reporting/PMR

On Thu, Feb 25, 2016 at 3:33 PM, Rob Berendt <rob@xxxxxxxxx> wrote:

I much prefer opening a pmr
initially via the web than the phone. I can type up my own description
and paste in joblogs and whatnot. On the phone they only enter every 3rd
word (if you're lucky).


So true. And it's not just IBM. I reported an issue to another company
via phone just this morning. The rep said "How can I help you?" I stated
my name, my company, paused for several seconds, then described the
problem. The response was "What did you say your name was? What company?"



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