Vern, your kind words are much appreciated. I have passed on your kudos to
Violaine.
We certainly enjoy working with this community. What I love about this
group is how they help each other out and care about the platform and want
us all to succeed. It is kind of like a family.
Just yesterday, I saw that 3 of our RFEs had more vote than all of the rest
of the Rational Brands top 10. It shows that you care and together we are
going to make this product great. I can't wait until you guys see the next
release. We have been burning the midnight oil on this one.
Regards,
Edmund (E.H.) Reinhardt
COBOL IDE on AIX, DDS, WebFacing, System i Application Development,
Rational Developer for Power
2D barcode - Phone: 1-905-413-3125 | Phone: 1-905-854-6195 IBM
encoded with E-mail: edmund.reinhardt@xxxxxxxxxx
contact AIX COBOL: 8200 Warden Ave
information www.youtube.com/user/IBMRational#g/c/62DF24D5BCD43501 Markham, ON L6G 1C7
"In every thing give thanks: for this is the will of Canada
God in Christ Jesus concerning you." - 1
Thessalonians 5:18
From: Vern Hamberg <vhamberg@xxxxxxxxxxx>
To: Rational Developer for IBM i / Websphere Development Studio
Client for System i & iSeries <wdsci-l@xxxxxxxxxxxx>,
Date: 04/24/2012 12:58 AM
Subject: Re: [WDSCI-L] Applying License Key?
Sent by: wdsci-l-bounces@xxxxxxxxxxxx
I feel I didn't say things right - I believe Rational support is really
good - we see it here with people like Edmund, who are very responsive
and helpful.
When I spoke of "easy to work with", I meant finding how to get support
- now I've not had to try, and I probably don't remember any problems I
had at first, trying to contact AS/400 support. Yeah, I meant AS/400!!
= It's been at least that long!!
So to the Rational support team - thank you for your vigilance in
watching this list - maybe some of us remember Violaine Battish
(spelling?), who used to haunt this list and give us all manner of great
help.
Vern
On 4/23/2012 5:00 PM, Joe Pluta wrote:
Rational support has been very good. I've had one or two issues and
they've supplied hot fixes (one was for CSS issues in EGL, as I
remember) and they worked just as needed until the next release
addressed the issue.
Joe
Contacting IBM for support?
I don't mean to sound rude with that question. This list is not IBM
support - it's very cool that some of the Rational support team watch
this list, so I hope they'll give you the answer.
It makes me wonder - how easy is it to get to support for RDP? I don't
know a number, but I have never needed one. I suspect there's a place on
the website to initiate a support request.
The IBM i support has always felt pretty easy to work with - I hope it's
just as easy with Rational products like this.
Vern
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