Re: Applying License Key?

[Vern Hamberg <vhamberg@xxxxxxxxxxx>]

I feel I didn't say things right - I believe Rational support is really 
good - we see it here with people like Edmund, who are very responsive 
and helpful.

When I spoke of "easy to work with", I meant finding how to get support 
- now I've not had to try, and I probably don't remember any problems I 
had at first, trying to contact AS/400 support.  Yeah, I meant AS/400!! 
= It's been at least that long!!

So to the Rational support team - thank you for your vigilance in 
watching this list - maybe some of us remember Violaine Battish 
(spelling?), who used to haunt this list and give us all manner of great 
help.

Vern

On 4/23/2012 5:00 PM, Joe Pluta wrote:
> Rational support has been very good.  I've had one or two issues and
> they've supplied hot fixes (one was for CSS issues in EGL, as I
> remember) and they worked just as needed until the next release
> addressed the issue.
>
> Joe
> > Contacting IBM for support?
> >
> > I don't mean to sound rude with that question. This list is not IBM
> > support - it's very cool that some of the Rational support team watch
> > this list, so I hope they'll give you the answer.
> >
> > It makes me wonder - how easy is it to get to support for RDP? I don't
> > know a number, but I have never needed one. I suspect there's a place on
> > the website to initiate a support request.
> >
> > The IBM i support has always felt pretty easy to work with - I hope it's
> > just as easy with Rational products like this.
> >
> > Vern