Re: Rational confusion -- WDSCI-L

Pete,
I understand that it might appear that IBM might benefit from this broken
process, but I think we stand to lose a lot more.
Not only do we tick off our customers big time, and get a bad reputation,
but we lose automatic continuance of our revenue stream. If people are
not notified, they may never reinstate, and IBM gets nothing.

In any case, I can assure you that IBM is trying hard to fix this. The
problem is that we are using the STG hardware channel to serve SWG software
because that is only channel that is connected to most of our customers.
And this STG hardware channel is not set up to notify of SWG service
renewals this way. We are trying to get some kind of bridge working
between the two systems, but they are rather archaic. Believe me, this is
not intentional.

I will use this email to help push this process along, by copying all the
powers that be.

Regards

Edmund (E.H.) Reinhardt
Rational Developer for Power
Advisory Development Analyst
COBOL IDE on AIX, System i Application Development, DDS, WebFacing

Phone: 1-905-413-3125 | Tie-Line: 313-3125 | Fax: IBM
1-905-413-4850
E-mail: edmund.reinhardt@xxxxxxxxxx 8200 Warden Ave
AIX COBOL demo: tinyurl.com/62ek2n5 Markham, ON L6G 1C7
Canada

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Edmund,

If the lack of notification of an expiring SWMA leading to the customer
having to pay MORE for a reinstatement of SWMA (which is what I think I
also had to pay as a BP) is an IBM/Rational problem, why does IBM not
just reinstate for the normal renewal cost? It seems like this is a
problem that IBM *wouldn't* want to fix, or have little incentive to do,
because they get more SWMA revenue this way (e.g. letting the SWMA
expire and then charge more for the reinstatement). I am pretty sure if
IBM was losing money on a broken internal procedure they would fix it in
a heartbeat.

Pete Helgren
Value Added Software, Inc
www.asaap.com
www.opensource4i.com

On 5/6/2011 1:27 PM, Edmund Reinhardt wrote:

Hi Jeff,
Jenny has dug into the details for you.
It turns out that your RDi SWMA had expired and so you were charged to
reinstate your SWMA and then the upgrade was free.
One of the problems with purchasing software through the hardware
configurator channel is that it does not notify you when your Rational

SWMA

expires. We are looking for technical solutions to this.
In the mean time, make a note that your current RDp SWMA expires on
4/29/2012, so you will want to renew before then, in order to save money.

Regards

Edmund (E.H.) Reinhardt
Rational Developer for Power
Advisory Development Analyst
COBOL IDE on AIX, System i Application Development, DDS, WebFacing

Phone: 1-905-413-3125 | Tie-Line: 313-3125 | Fax:

IBM

1-905-413-4850
E-mail: edmund.reinhardt@xxxxxxxxxx 8200

Warden Ave

AIX COBOL demo: tinyurl.com/62ek2n5 Markham,

ON L6G 1C7

Canada

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|Edmund Reinhardt/Toronto/IBM@IBMCA, Linda Cole/Ontario/IBM@IBMCA,

"Rational Developer for IBM i / Websphere Development Studio Client for
System i|

|& iSeries"<wdsci-l@xxxxxxxxxxxx>

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|Re: [WDSCI-L] Rational confusion

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So does that mean I shouldn't be having to pay the BP for it? Or because

recently agreed to pay the BP for it?

My trust and confidence level aren't very high right now.

On Fri, May 6, 2011 at 11:00 AM, Jenny Wong<jswong@xxxxxxxxxx> wrote:
Hi, Jeff,

The information I provided is the entitlement record, which shows that
5733-RDI and 5733-RDP are purchased on the machine. You will not see
these 2 products in the IBM i Installed Licensed Programs panel. These
are client products, installed on the PC.

Thanks.

Regards, Jenny.
IBM Toronto Lab
Rational Power Systems Software Planning
Internet: jswong@xxxxxxxxxx
Phone: (905)413-4127 Tie-line: 313-4127
Inactive hide details for Jeff Crosby<jlcrosby@xxxxxxxxxxxxxxxx>Jeff
Crosby<jlcrosby@xxxxxxxxxxxxxxxx>

Jeff Crosby<
jlcrosby@dilgardfood
s.com>

05/06/2011 10:17 AM
Jenny Wong/Toronto/IBM@IBMCA

Linda Cole/Ontario/IBM@IBMCA, "Rational
Developer for IBM i / Websphere
Development Studio Client for System i&
iSeries"<wdsci-l@xxxxxxxxxxxx>, Edmund
Reinhardt/Toronto/IBM@IBMCA

Subject

Re: [WDSCI-L] Rational confusion

You're telling me that a display of installed licensed programs on

that

machine, 10366DE, should show 5733-RDG and/or 5770-RDI? Neither show

up.

What I have are:

5770WDS IBM Rational Development Studio for i
5770WDS Application Development ToolSet
5770WDS ILE RPG
5770WDS RPG/400
5770WDS ILE COBOL
5770WDS Workstation Tools - Base

So therefore it's on my install media? Am I entitled to the above and
the 5733-RDG and 5770-RDI?

FWIW, when I got all my license keys from the BP, there are none in
regards to this product.

On Fri, May 6, 2011 at 10:01 AM, Jenny Wong<jswong@xxxxxxxxxx> wrote:
Hi, Jeff,

The entitlement records, see below, shows that the BP customer #
has entitlement to both RD Power V8 and RDi on this machine. If

is the RD Power (5733-RDG) activation kit you are looking for,

the

BP should be able to log into ESS to download the activation kit
for you.

Let me know if there is anything else I could help. Thanks.

electronic Proofs of Entitlement
ePoE(s) information

Select Cancel to return to previous page.

Customer number 892 8682180
Machine type/serial 9406 10366DE

Proof number C60186B70NIGENB

Product number 5733RDG

Product name RDP RPG&COBOL Dev Tool for

Version V8

Install code id 5050

Quantity 1 Authorized User(s)

Order number 296VJG

Proof number C97327BSWAKGENB

Product number 5733RDI

Product name RATNL DEV FOR SYS W/1 YR SW

Version V6

Install code id 5050

Quantity 1 Users

Order number 211RQN

Regards, Jenny.
IBM Toronto Lab
Rational Power Systems Software Planning
Internet: jswong@xxxxxxxxxx
Phone: (905)413-4127 Tie-line: 313-4127
Inactive hide details for Jeff Crosby<jlcrosby@xxxxxxxxxxxxxxxx>
Jeff Crosby<jlcrosby@xxxxxxxxxxxxxxxx>

Jeff Crosby<
jlcrosby@xxxxxxxxxxxxxxx
m>

05/06/2011 09:47 AM
"Rational Developer for

IBM

i / Websphere Development
Studio Client for System

& iSeries"<
wdsci-l@xxxxxxxxxxxx>

Linda
Cole/Ontario/IBM@IBMCA,
Jenny
Wong/Toronto/IBM@IBMCA

Subject

Re: [WDSCI-L] Rational
confusion

Dilgard Frozen Foods, Inc

IBM cust # 2501412
BP cust # 8928682180

S/N 10366DE

Please check and let me know. If we don't have Rational SWMA,

give

me details on it so I can tell the BP where to go (think nice
here).

Thanks for helping with this.

Depending on what the answer is, it's beginning to sound as if

the

issue is ignorance on the part of the BP.

On Fri, May 6, 2011 at 9:33 AM, Edmund Reinhardt<
edmund.reinhardt@xxxxxxxxxx> wrote:

Hi Jeff

This is what might have happened. You have RDi.

You

evaluated RD Power.
You now want to upgrade to RD Power from RDi. You

have

full SWMA. but it
is the IBM i SWMA, and not the RDi SWMA which is
different. The BP could
be correct when he told you that you do not have an
active RDi SWMA.

If you have an active SWMA with RDi, your upgrade to

Power V8 is a
no-charge upgrade. If you do not have an active

SWMA

with RDi, the upgrade
order will charge you a re-instatement fee.

Jenny Wong is the world-wide expert on this and she

can

help to verify your
entitlement to RDi if you can provide the customer
number and the machine
serial number.

Regards

Edmund (E.H.) Reinhardt
Rational Developer for Power
Advisory Development Analyst
COBOL IDE on AIX, System i Application Development,
DDS, WebFacing

Phone: 1-905-413-3125 | Tie-Line: 313-3125 | Fax:
IBM
1-905-413-4850
E-mail: edmund.reinhardt@xxxxxxxxxx
8200 Warden Ave
AIX COBOL demo: tinyurl.com/62ek2n5
Markham, ON L6G 1C7
Canada

From: Jeff Crosby<jlcrosby@xxxxxxxxxxxxxxxx>

To: "Rational Developer for IBM i /

Websphere

Development Studio Client for System i& iSeries"<
wdsci-l@xxxxxxxxxxxx>

Cc: Linda Cole/Ontario/IBM@IBMCA, Jenny
Wong/Toronto/IBM@IBMCA

Date: 05/06/2011 08:48 AM

Subject: Re: [WDSCI-L] Rational confusion

Sent by: wdsci-l-bounces@xxxxxxxxxxxx

Edmund,

Correct except for one thing. The BP said I was not
entitled to RDp 8.0.
I
will be billed by the BP for it. Because I was on

full

SWMA, I was hoping
that would not be the case. But that's been

discussed

here before that
SWMA
does not apply to Rational, if I recall correctly.

I also have a slight concern that the packing list

(s)

refer to Japanese.

On Fri, May 6, 2011 at 8:05 AM, Edmund Reinhardt<
edmund.reinhardt@xxxxxxxxxx> wrote:

>
> Chris,
> IBM has been actively looking into what went

wrong in

Jeff's case and how
> to make sure it doesn't happen again. We had a

big

meeting yesterday and
> we are taking action.
>
> Jeff, please correct me if I am wrong, but this

what I have been able
to
> piece together.
> Jeff had RDi 7.5 and he is entitled to RDp 8.0.
> He downloaded the RDp 8.0 trial and just need the
activation key.
> The business partner was a hardware specialist

and

had originally ordered
> the RDi (and probably the WDSc) through AAS which

the hardware
> configurator.
> Normally the business partner would order the

media

which has the key on
> it, or download an image from ESS which also has

the

key on it. But
since
> Jeff already had the software installed, he was

not

interested,
especially
> because of the media cost.
> What the business partner did not know was that

it is

possible to
download
> just the activation key from ESS.
>
> Chris, if you tell us your contact from your BP,

will have a
knowledgable
> IBMer walk them through the process.
> Please confirm what your situation is. Are you
upgrading from RDi 7.5 or
> RDp 7.6? Do you have the trial installed or are

you

interested in the
> download with the key.
>
> Regards
>
>
>
> Edmund (E.H.) Reinhardt
> Rational Developer for Power
> Advisory Development Analyst
> COBOL IDE on AIX, System i Application

Development,

DDS, WebFacing
>
>
>
> Phone: 1-905-413-3125 | Tie-Line: 313-3125 |

Fax:

> IBM
> 1-905-413-4850
> E-mail: edmund.reinhardt@xxxxxxxxxx
8200
> Warden Ave
> AIX COBOL demo: tinyurl.com/62ek2n5
Markham,
> ON L6G 1C7
>
> Canada
>
>
>
>
>
>
> From: "Hiebert, Chris"<
chris.hiebert@xxxxxxxxxxxxxx>
>
> To: "Rational Developer for IBM i /
Websphere Development Studio
> Client for System i& iSeries"<
wdsci-l@xxxxxxxxxxxx>
>
> Date: 05/05/2011 05:00 PM
>
> Subject: Re: [WDSCI-L] Rational confusion
>
> Sent by: wdsci-l-bounces@xxxxxxxxxxxx
>
>
>
>
>
>
> Jeff,
> We are having a similar issue with getting our

8.0

license key.
> Do you still have all the steps you took to

download

it? It might help
> our BP figure it out.
>
> Thanks,
> Chris Hiebert
>
> -----Original Message-----
> From: wdsci-l-bounces@xxxxxxxxxxxx [mailto:
wdsci-l-bounces@xxxxxxxxxxxx]
> On Behalf Of Jeff Crosby
> Sent: Wednesday, May 04, 2011 1:55 PM
> To: Rational Developer for IBM i / Websphere
Development Studio Client
> forSystem i& iSeries
> Subject: Re: [WDSCI-L] Rational confusion
>
> This is unreal.
>
> The BP gave up trying to get the license key and

told

me to call IBM
> Service. I called them and opened a PMR.
>
> Rational called and they said since it was

ordered

through a BP, the
> keys
> would be made available to the BP and the BP is

give them to me. I
> told
> him the BP had given up because they had

exhausted

all their resources.
>
> He then authorized me as a user of the BP's
Partnerworld site (not
> kidding)
> by giving me a signon there. Then he walked me
through downloading and
> unzipping what I needed.
>
> Evidently someone at my BP doesn't know how this

to be done.
>
>
>
> On Wed, May 4, 2011 at 7:08 AM, Jeff Crosby
> <jlcrosby@xxxxxxxxxxxxxxxx>wrote:
>
> > Is the subject an oxymoron? :)
> >
> > We've discussed here from time to time the
confusion of most people on
> this
> > list regarding the product name, what one is
entitled to, how to get
> it,
> > what product contains what feature, etc. It

has

now struck me too.
> >
> > I downloaded and installed IBM Rational

Developer

for Power Systems
> > Software 8.0 (common name RDP 8) about 4 weeks

ago.

The amount of
> time it
> > takes to have someone answer the questions

like:

What am I entitled
> to? Do
> > I have to pay for this? How much will it cost

me?

How do I get my
> license
> > keys? etc is astonishing. I still don't know

where

to look for my
> license
> > key and neither does my BP. He is as

disgusted as

I am. With luck,
> I'll
> > actually have the license key before the 70

day

trial runs out.
> >
> > The BP had no idea that my SW maintenance

agreement

did not cover
> this. I
> > only knew it thanks to Pluta and others on

this

list.
> >
> > IBM and Rational, please get your act

together.

> >
> >
> > --
> > Jeff Crosby
> > VP Information Systems
> > UniPro FoodService/Dilgard
> > P.O. Box 13369
> > Ft. Wayne, IN 46868-3369
> > 260-422-7531
> > www.dilgardfoods.com
> >
> > The opinions expressed are my own and not
necessarily the opinion of
> my
> > company. Unless I say so.
> >
> >
>
>
> --
> Jeff Crosby
> VP Information Systems
> UniPro FoodService/Dilgard
> P.O. Box 13369
> Ft. Wayne, IN 46868-3369
> 260-422-7531
> www.dilgardfoods.com
>
> The opinions expressed are my own and not

necessarily

the opinion of my
> company. Unless I say so.
> --
> This is the Rational Developer for IBM i /

Websphere

Development Studio
> Client for System i& iSeries (WDSCI-L) mailing

list

> To post a message email: WDSCI-L@xxxxxxxxxxxx
> To subscribe, unsubscribe, or change list

options,

> visit:
http://lists.midrange.com/mailman/listinfo/wdsci-l
> or email: WDSCI-L-request@xxxxxxxxxxxx
> Before posting, please take a moment to review

the

archives
> at http://archive.midrange.com/wdsci-l.
> --
> This is the Rational Developer for IBM i /

Websphere

Development Studio
> Client for System i& iSeries (WDSCI-L) mailing

list

> To post a message email: WDSCI-L@xxxxxxxxxxxx
> To subscribe, unsubscribe, or change list

options,

> visit:
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> or email: WDSCI-L-request@xxxxxxxxxxxx
> Before posting, please take a moment to review

the

archives
> at http://archive.midrange.com/wdsci-l.
>
>
> --
> This is the Rational Developer for IBM i /

Websphere

Development Studio
> Client for System i& iSeries (WDSCI-L) mailing

list

> To post a message email: WDSCI-L@xxxxxxxxxxxx
> To subscribe, unsubscribe, or change list

options,

> visit:
http://lists.midrange.com/mailman/listinfo/wdsci-l
> or email: WDSCI-L-request@xxxxxxxxxxxx
> Before posting, please take a moment to review

the

archives
> at http://archive.midrange.com/wdsci-l.
>
>

--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not

necessarily

the opinion of my
company. Unless I say so.
--
This is the Rational Developer for IBM i / Websphere
Development Studio
Client for System i& iSeries (WDSCI-L) mailing

list

To post a message email: WDSCI-L@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit:
http://lists.midrange.com/mailman/listinfo/wdsci-l
or email: WDSCI-L-request@xxxxxxxxxxxx
Before posting, please take a moment to review the
archives
at http://archive.midrange.com/wdsci-l.

--
This is the Rational Developer for IBM i / Websphere
Development Studio Client for System i& iSeries
(WDSCI-L) mailing list
To post a message email: WDSCI-L@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit:
http://lists.midrange.com/mailman/listinfo/wdsci-l
or email: WDSCI-L-request@xxxxxxxxxxxx
Before posting, please take a moment to review the
archives
at http://archive.midrange.com/wdsci-l.

--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the

opinion

of my company. Unless I say so.

--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of

company. Unless I say so.

--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of my
company. Unless I say so.

--
This is the Rational Developer for IBM i / Websphere Development Studio
Client for System i & iSeries (WDSCI-L) mailing list
To post a message email: WDSCI-L@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/wdsci-l
or email: WDSCI-L-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/wdsci-l.