Re: Submitting problem reports

Joe Pluta wrote:

8. Re: Submitting problem reports (Joe Pluta)

Interesting. That got me into a page that says I need the right
contractual agreement, and I don't have a clue what that might
be. I'll have to do a little more digging. I do know I have
hardware and software maintenance (believe me, I know that
<grin>) but I'm not sure that entitles me to submitting DCRs
online.

Joe:

It should entitle you, but you do need to request it.

I don't quite get why the request is needed. Apparently some IBMer gets an e-mail, reviews your contracts and clicks a button that sends an e-mail back to you. The clicking of the button is approximately what sets the flag in your profile that grants access. (Pure guesswork on how it works.)

Until the access is granted, you'll keep getting the page that tells
you to make the request. Of course, the "Request" page hardly has anything on it that lets you feel like you're on the right page.

If you don't get the 'access granted' notice, you'll probably have
to go through whatever the manual process is to find out what the hangup is. Expect a few days before it arrives.

Good luck.

Tom Liotta

From: Jerry Adams

I usually do 'em here, Joe:

https://www14.software.ibm.com/webapp/set2/ssr/slprob