Re: Submitting problem reports

DCRs and PMRs are completely different animals. PMRs you submit online by going to www.iseries.ibm.com/support, which gives you a link to the real page - sheesh! There you click on the link called Problem Solving, then on the link called Software Service Request. Then there's a link with a key next to it - meaning you need a support contract - that's the contractual agreement thing

Basically you have an IBM ID for signing in all over their sites. Once you get to the SSR site, there will be a list of your customer numbers - on that screen is a link to update your profile, where you enter the machine information - then they know your entitlements.

Once you have the entitlement bit worked out, there're a bunch of screens - but you finally end up at the interface to IBM's RETAIN system that keeps track of PMRs - problem management records.

HTH
Vern

-------------- Original message --------------
From: "Joe Pluta" <joepluta@xxxxxxxxxxxxxxxxx>

Interesting. That got me into a page that says I need the right contractual
agreement, and I don't have a clue what that might be. I'll have to do a
little more digging. I do know I have hardware and software maintenance
(believe me, I know that ) but I'm not sure that entitles me to
submitting DCRs online.

Joe

From: Jerry Adams

I usually do 'em here, Joe:

https://www14.software.ibm.com/webapp/set2/ssr/slprob

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