RE: Source code

[Geac User <geacuser@xxxxxxxxx>]

Sorry for my ignorance.  
What is "MXP" please?

--- japplegate@lamplightfarms.com wrote:
> 
> Randy:
> We are currently running v 352B.  We installed
> Service Pack 3 on September
> 8, 2000.  It came with source.  All other service
> packs we applied we
> always received source.  There is a Service Pack 3
> for MXP which we only
> received the objects.  That's when I found out they
> weren't allowing us
> source anymore.  Never got any announcement from
> GEAC or JBA until then!
> When we purchased in 1998, our sales rep was Eric
> Sander and he told us we
> would always receive source.  It is not stated in
> our contract.  Fact is we
> always received source, based business decisions on
> having source.  Sent a
> letter to Harry Debes and he stated back to me that
> JBA had a practice of
> always providing source.  I feel we should continue
> to receive source based
> on the fact we always received it for the
> applications we originally
> purchased and were promised it. We also paid
> maintenance fees through 2003.
> I am trying to work with our new account rep on this
> and I get various
> stories that I should be entitled to continue to
> receive source at least
> for the apps I originally purchased to JBA screwed
> up and it was their
> mistake and they have no intention at this time to
> rescind the decision.
> Other days, I hear that GEAC is considering to
> rescind that decision.
> Can't get a straight answer anywhere.  I am looking
> for support from other
> customers in the same boat I am.
> Jackie Applegate
> IS Manager
> 


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