RE: Future issues? -- SYSTEM21

Some very good points Denise.
At least with source, if you come up against a problem, you have a good
chance of coming up with a workaround, if not a fix.
Without it, it can sometimes be hard to even describe exactly what the
problem is to Support - they'd have to spend all day hogging your ECS line
looking into it instead...
...particularly if you have bespoked the thing.

I also wonder how many bugs get fixed internally, that JBA never hear about?
If they do persist in following this line, i can see timely support being a
very "hit-and-mis" affair.


I look forward to a response to your issues from Bruce.

Regards,
Stuart
                                                             
Stuart Allen
European Systems Analyst,  Fellowes
mailto:sallen@fellowes.com

> -----Original Message-----
> From: Denise Tate [SMTP:dtate@houstonharvestgifts.com]
> Sent: Tuesday, July 11, 2000 7:55 PM
> To:   'JBAUSERS-L@midrange.com'
> Subject:      Future issues?
> 
> 
> Just an after thought....not intended to be a slam..
> 
> After the source code is no longer available,
> how will JBA accommodate the increase in calls for fixes?
> 
> From others emails on this subject, several have
> stated that their rep's have changed frequently.  How 
> will critical issues be handled when access to code is
> no longer available to resolve issues in house.
> 
> Companies could be at the mercy of the JBA help desk....  
> 
> Will documentation be revised and include error messages
> and important information that is now lacking?  
> 
> If a company reports a bug and JBA implements a fix,
> how will it be communicated to the rest of the effected
> customer base?  
> 
> Has anyone heard what JBA is going to do to make up for
> restricting access to source code?  
> 
> 
> Denise Tate
> Houston Harvest Gifts
> Franklin Park, IL 
> 
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