Re: Future issues?

[Jeff_Klipa/Harvard@xxxxxxxxxxxxxx]

These are all really good questions and comments...
I don't have any really good answers for you, unfortunately...




Denise Tate <dtate@houstonharvestgifts.com> on 07/11/2000 02:54:47 PM

Please respond to JBAUSERS-L@midrange.com
                                                              
                                                              
                                                              
  To:          "'JBAUSERS-L@midrange.com'"                    
               <JBAUSERS-L@midrange.com>                      
                                                              
  cc:          (bcc: Jeff Klipa/Harvard)                      
                                                              
                                                              
                                                              
  Subject      Future issues?                                 
  :                                                           
                                                              







Just an after thought....not intended to be a slam..
After the source code is no longer available,
how will JBA accommodate the increase in calls for fixes?
>From others emails on this subject, several have
stated that their rep's have changed frequently.  How
will critical issues be handled when access to code is
no longer available to resolve issues in house.
Companies could be at the mercy of the JBA help desk....
Will documentation be revised and include error messages
and important information that is now lacking?
If a company reports a bug and JBA implements a fix,
how will it be communicated to the rest of the effected
customer base?
Has anyone heard what JBA is going to do to make up for
restricting access to source code?

Denise Tate
Houston Harvest Gifts
Franklin Park, IL
+---
| This is the JBA Software Users Mailing List!
| To submit a new message send your mail to JBAUSERS-L@midrange.com.
| To subscribe to this list send email to JBAUSERS-L-SUB@midrange.com.
| To unsubscribe from this list send email to
JBAUSERS-L-UNSUB@midrange.com.
| Questions should be directed to the list owner: doug333@aol.com.
+---



+---
| This is the JBA Software Users Mailing List!
| To submit a new message send your mail to JBAUSERS-L@midrange.com.
| To subscribe to this list send email to JBAUSERS-L-SUB@midrange.com.
| To unsubscribe from this list send email to JBAUSERS-L-UNSUB@midrange.com.
| Questions should be directed to the list owner: doug333@aol.com.
+---