• Subject: Re: JBA official support
  • From: Bruce Stern <sternb@xxxxxxxxx>
  • Date: Wed, 26 Nov 1997 19:29:25 -0500

begac@gte.net wrote:
> 
> Is it just me or has anyone else noticed a decided lack of knowledgeable
> support from anyone officially representing JBA?  Our programmers found
> bug after bug (and fixed them) only to find that JBA, Inc. had no clue
> what they were talking about.   In fact, it got to the point where
> our main programmer became a source of support for the official JBA
> programmers in fixing several problems.  Sorry, I'll shut up and let
> everyone get back to the more specific issues.

We have seen major differences in the quality of JBA programmers/tech
support people depending on region.  Our best support has come directly
from the Mt. Laurel NJ office.  Southern California (Orange County) has
been the worst technically.  Where we have had contact with Chicago,
they are sort of in between.  Just my 2 cents.

Bruce Stern
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