Re: JBA official support -- SYSTEM21

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There are times when I call for support, and I know the person I am speaking
with does not know alot about the application.  That would not bother me as
much if they would just admit it and either have me walk through it with them
or refer me to someone else.  What bothers me is when they ask me questions
that are not related to the problem, and they don't realize it.  Most of the
time support is good.
Doug
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