JBA official support -- SYSTEM21

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Is it just me or has anyone else noticed a decided lack of knowledgeable 
support from anyone officially representing JBA?  Our programmers found 
bug after bug (and fixed them) only to find that JBA, Inc. had no clue 
what they were talking about.   In fact, it got to the point where 
our main programmer became a source of support for the official JBA 
programmers in fixing several problems.  Sorry, I'll shut up and let 
everyone get back to the more specific issues.
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