Mike,
I have written a program based on an article by Jon Paris and using the send Mime e-mail from Scott Klement that captures the screen if running interactively and prints it along with the error information, writes the error information to a log file, and e-mails the error information. I'm sure it could be modified to send the job log too. It came out of just the situation you are describing. Users responding to errors and not letting us know until much later, sometimes a week.
If you are interested I can send the code or maybe post it to Midrange.com.
Rick
-----Original Message-----
From: rpg400-l-bounces@xxxxxxxxxxxx [mailto:rpg400-l-bounces@xxxxxxxxxxxx] On Behalf Of Mike
Sent: Thursday, February 25, 2010 8:34 AM
To: rpg400-l@xxxxxxxxxxxx
Subject: Uncaught Errors in Interactive Programs and the Users that Ignore the Errors
I am growing tired of this. An error pops up, the user hits 'C' to cancel the program then tries again. Maybe this time it worked, so they continue on with their job. The next day, "Why is my data not here?" So now we have to back out the changes to allow them to reprocess the data so it runs correctly.
I am sure I am not unique in this situation. No amount of drilling in to them will get them to call us when there is an error. They are just drones doing what their job is.
So, I know there are a few methods out there on how to "fix" this problem (so we know about the problem so we can fix the edge-case bug). I am thinking I would like to send an email to both developers with the job log when such errors happen. By the time we get the email, it may be too late, but at least we have something logged.
How would you handle this?
--
Mike Wills
http://mikewills.info
P: (507) 933-0880 | Skype: koldark
--
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