Hi Rick
I would be VERY interested
Thanks in advance
Alan Shore
Programmer/Analyst, Direct Response
E:AShore@xxxxxxxx
P:(631) 200-5019
C:(631) 880-8640
"If you're going through Hell, keep going" - Winston Churchill
<Rick.Chevalier@a
mericredit.com>
Sent by: To
rpg400-l-bounces@ <rpg400-l@xxxxxxxxxxxx>
midrange.com cc
Subject
02/25/2010 10:14 RE: Uncaught Errors in Interactive
AM Programs and the Users that
Ignore the Errors
Please respond to
RPG programming
on the IBM i /
System i
<rpg400-l@midrang
e.com>
Mike,
I have written a program based on an article by Jon Paris and using the
send Mime e-mail from Scott Klement that captures the screen if running
interactively and prints it along with the error information, writes the
error information to a log file, and e-mails the error information. I'm
sure it could be modified to send the job log too. It came out of just the
situation you are describing. Users responding to errors and not letting
us know until much later, sometimes a week.
If you are interested I can send the code or maybe post it to Midrange.com.
Rick
-----Original Message-----
From: rpg400-l-bounces@xxxxxxxxxxxx [mailto:rpg400-l-bounces@xxxxxxxxxxxx]
On Behalf Of Mike
Sent: Thursday, February 25, 2010 8:34 AM
To: rpg400-l@xxxxxxxxxxxx
Subject: Uncaught Errors in Interactive Programs and the Users that Ignore
the Errors
I am growing tired of this. An error pops up, the user hits 'C' to cancel
the program then tries again. Maybe this time it worked, so they continue
on with their job. The next day, "Why is my data not here?" So now we have
to back out the changes to allow them to reprocess the data so it runs
correctly.
I am sure I am not unique in this situation. No amount of drilling in to
them will get them to call us when there is an error. They are just drones
doing what their job is.
So, I know there are a few methods out there on how to "fix" this problem
(so we know about the problem so we can fix the edge-case bug). I am
thinking I would like to send an email to both developers with the job log
when such errors happen. By the time we get the email, it may be too late,
but at least we have something logged.
How would you handle this?
--
Mike Wills
http://mikewills.info
P: (507) 933-0880 | Skype: koldark
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