|
Mike,
I have written a program based on an article by Jon Paris and using the send Mime e-mail from Scott Klement that captures the screen if running interactively and prints it along with the error information, writes the error information to a log file, and e-mails the error information. I'm sure it could be modified to send the job log too. It came out of just the situation you are describing. Users responding to errors and not letting us know until much later, sometimes a week.
If you are interested I can send the code or maybe post it to Midrange.com.
Rick
-----Original Message-----
From: rpg400-l-bounces@xxxxxxxxxxxx [mailto:rpg400-l-bounces@xxxxxxxxxxxx] On Behalf Of Mike
Sent: Thursday, February 25, 2010 8:34 AM
To: rpg400-l@xxxxxxxxxxxx
Subject: Uncaught Errors in Interactive Programs and the Users that Ignore the Errors
I am growing tired of this. An error pops up, the user hits 'C' to cancel the program then tries again. Maybe this time it worked, so they continue on with their job. The next day, "Why is my data not here?" So now we have to back out the changes to allow them to reprocess the data so it runs correctly.
I am sure I am not unique in this situation. No amount of drilling in to them will get them to call us when there is an error. They are just drones doing what their job is.
So, I know there are a few methods out there on how to "fix" this problem (so we know about the problem so we can fix the edge-case bug). I am thinking I would like to send an email to both developers with the job log when such errors happen. By the time we get the email, it may be too late, but at least we have something logged.
How would you handle this?
--
Mike Wills
http://mikewills.info
P: (507) 933-0880 | Skype: koldark
--
This is the RPG programming on the IBM i / System i (RPG400-L) mailing list To post a message email: RPG400-L@xxxxxxxxxxxx To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/rpg400-l
or email: RPG400-L-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives at http://archive.midrange.com/rpg400-l.
Privileged and Confidential. This e-mail, and any attachments there to, is intended only for use by the addressee(s) named herein and may contain privileged or confidential information. If you have received this e-mail in error, please notify me immediately by a return e-mail and delete this e-mail. You are hereby notified that any dissemination, distribution or copying of this e-mail and/or any attachments thereto, is strictly prohibited.
--
This is the RPG programming on the IBM i / System i (RPG400-L) mailing list
To post a message email: RPG400-L@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/rpg400-l
or email: RPG400-L-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/rpg400-l.
As an Amazon Associate we earn from qualifying purchases.
This mailing list archive is Copyright 1997-2024 by midrange.com and David Gibbs as a compilation work. Use of the archive is restricted to research of a business or technical nature. Any other uses are prohibited. Full details are available on our policy page. If you have questions about this, please contact [javascript protected email address].
Operating expenses for this site are earned using the Amazon Associate program and Google Adsense.
midrange.com
