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I am growing tired of this. An error pops up, the user hits 'C' to cancel
the program then tries again. Maybe this time it worked, so they continue on
with their job. The next day, "Why is my data not here?" So now we have to
back out the changes to allow them to reprocess the data so it runs
correctly.
I am sure I am not unique in this situation. No amount of drilling in to
them will get them to call us when there is an error. They are just drones
doing what their job is.
So, I know there are a few methods out there on how to "fix" this problem
(so we know about the problem so we can fix the edge-case bug). I am
thinking I would like to send an email to both developers with the job log
when such errors happen. By the time we get the email, it may be too late,
but at least we have something logged.
How would you handle this?
--
Mike Wills
http://mikewills.info
P: (507) 933-0880 | Skype: koldark
midrange.com
