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  1.  Home
  2. PCTECH
  3. January 2014

Re: Windows 7 laptops cannot install IBM i Access service packs

Gets even more bizarre.

I got my daily "IBM My notifications" email and it had a link for iAccess.
Hey hey! Clicked on it, went through the motions for FTP, got the email
that said it was ready, followed the link for download through a web
browser, and got the same error.


On Thu, Jan 16, 2014 at 9:15 AM, Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>wrote:

I still can't get to the FTP site for i Access. I click on the 50567 link
and ultimately get (in chrome): "The webpage at *ftp://public.dhe.ibm.com/as400/products/clientaccess/win32/v7r1m0/servicepack/si50567
<ftp://public.dhe.ibm.com/as400/products/clientaccess/win32/v7r1m0/servicepack/si50567>* might
be temporarily down or it may have moved permanently to a new web address."

In Firefox I get an alert box "425 Can't open data connection."





On Wed, Jan 15, 2014 at 4:18 PM, Jim Essinger <dilbernator@xxxxxxxxx>wrote:

Jeff,

I am having issues with the PTF site (letters in a different order! ;^) )
- I wonder if IBM is having issues with their servers. I have 3 sessions
hung trying to download ptf SI51438 and they all are hung (using
SNDPTFORD). Fix Central responds, to a point, but I can not get past the
"creating order" bit.


Jim Essinger
Western Power Sports
Boise, ID


On Wed, Jan 15, 2014 at 10:34 AM, Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx
wrote:

Heh. I'm trying to do that and it says the ftp site isn't available.



On Wed, Jan 15, 2014 at 12:02 AM, Jim Essinger <dilbernator@xxxxxxxxx
wrote:

Hey Jeff,

I download the .exe file from the IBM support site, the run it as
Administrator to extract the files and start the install. If IBMI i
access
it is already there, it will do the update. I don't remember having
any
recent issues, except sometimes it wants me to reboot the computer
because
it says one is pending from another install. That can be annoying.

HTH

Jim Essinger
Western Power Sports
Boise, ID


On Tue, Jan 14, 2014 at 2:53 PM, Jeff Crosby <
jlcrosby@xxxxxxxxxxxxxxxx
wrote:

Never done that before. In

\\Qdilgard\qibm\ProdData\Access\Windows\Image64a

is it setup.exe or cwbinstall.msi?




On Tue, Jan 14, 2014 at 4:48 PM, John Jones <chianime@xxxxxxxxx>
wrote:

Try directly running the SP installer as Administrator off the
iSeries
(or
network share or wherever its located). Windows automatically
distrusts
executables from outside normal application paths (\Windows,
\Program
Files) so it may be hanging up if Check Service Level's admin
authority
is
not passed on to the SP installer.


On Tue, Jan 14, 2014 at 3:44 PM, Jeff Crosby <
jlcrosby@xxxxxxxxxxxxxxxx
wrote:

I'm doing the "Check Service Level" icon by right-clicking and
Run
as
Administrator. It checks, says I need to install the service
pack, I
confirm, it asks if I want to continue, I say yes, it says
Preparing
to
install, then bombs.

I turned off the AV and got the same result.


On Tue, Jan 14, 2014 at 4:29 PM, John Jones <chianime@xxxxxxxxx

wrote:

Agreed. Also, I don't recall if it was mentioned before but
are
you
running the installers as Administrator? Right-click the exe
and
select
Run as Administrator.

I'd suggest checking the Windows event log to see why it isn't
installing.
There may be a message.

Another thought: Are there any Group Policy Objects (GPOs) or
application
white/blacklisting apps in place that might restrict software
installation?


On Tue, Jan 14, 2014 at 2:37 PM, Evan Harris <
auctionitis@xxxxxxxxx>
wrote:

I've never had this problem and I install Client Access and
Service
packs
reasonably regularly.

What kind of anti-virus/system protection products are you
using
?
Some
of
these products silently interfere with all kinds of
installation
activity.


On Wed, Jan 15, 2014 at 7:45 AM, Jeff Crosby <
jlcrosby@xxxxxxxxxxxxxxxx
wrote:

I still have not resolved this. I'm also having the same
issue
with
my
new
64-bit desktop. And I have confirmed that both the 64-bit
and
32-bit
patches from MS have been installed. There must be
something
else
but
I
sure can't find out what.

Not having a good day here. Even got held up by a train.
:)



On Mon, Dec 23, 2013 at 9:58 AM, Jeff Crosby <
jlcrosby@xxxxxxxxxxxxxxxx
wrote:

For a couple of years now I've had trouble (read unable)
with
Win 7
32-bit
laptops when trying to install IBM i Access 7.1 service
packs.
I
get
this
error:

"This installation package could not be opened. Verify
that
the
package
exists and that you can access it, or contact the
application
vendor
to
verify that this is a valid Windows Installer package."

I decided it's time to figure this out. I found this
page:











http://www-03.ibm.com/systems/power/software/i/access/windows_sp.html#action

which in turn sends me here:



http://www.microsoft.com/en-us/download/confirmation.aspx?id=26347

I have downloaded vcredist_x86 (they're 32-bit laptops),
run
it,
rebooted,
and it did not help. Same error.

What am I missing?


--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily
the
opinion
of
my
company. Unless I say so.




--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the
opinion
of
my
company. Unless I say so.
--
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iSeries)
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--

Regards
Evan Harris
--
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--
John Jones, CISSP
History has taught us that we don't learn from the past.
--
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--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the
opinion
of
my
company. Unless I say so.
--
This is the PC Technical Discussion for IBM i (AS/400 and
iSeries)
Users
(PcTech) mailing list
To post a message email: PcTech@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/pctech
or email: PcTech-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/pctech.




--
John Jones, CISSP
History has taught us that we don't learn from the past.
--
This is the PC Technical Discussion for IBM i (AS/400 and iSeries)
Users
(PcTech) mailing list
To post a message email: PcTech@xxxxxxxxxxxx
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visit: http://lists.midrange.com/mailman/listinfo/pctech
or email: PcTech-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/pctech.




--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion
of my
company. Unless I say so.
--
This is the PC Technical Discussion for IBM i (AS/400 and iSeries)
Users
(PcTech) mailing list
To post a message email: PcTech@xxxxxxxxxxxx
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visit: http://lists.midrange.com/mailman/listinfo/pctech
or email: PcTech-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/pctech.

--
This is the PC Technical Discussion for IBM i (AS/400 and iSeries)
Users
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--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of my
company. Unless I say so.
--
This is the PC Technical Discussion for IBM i (AS/400 and iSeries) Users
(PcTech) mailing list
To post a message email: PcTech@xxxxxxxxxxxx
To subscribe, unsubscribe, or change list options,
visit: http://lists.midrange.com/mailman/listinfo/pctech
or email: PcTech-request@xxxxxxxxxxxx
Before posting, please take a moment to review the archives
at http://archive.midrange.com/pctech.

--
This is the PC Technical Discussion for IBM i (AS/400 and iSeries) Users
(PcTech) mailing list
To post a message email: PcTech@xxxxxxxxxxxx
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Before posting, please take a moment to review the archives
at http://archive.midrange.com/pctech.




--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of my
company. Unless I say so.





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