Re: Windows 7 laptops cannot install IBM i Access service packs

Try directly running the SP installer as Administrator off the iSeries (or
network share or wherever its located). Windows automatically distrusts
executables from outside normal application paths (\Windows, \Program
Files) so it may be hanging up if Check Service Level's admin authority is
not passed on to the SP installer.


On Tue, Jan 14, 2014 at 3:44 PM, Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>wrote:

I'm doing the "Check Service Level" icon by right-clicking and Run as
Administrator. It checks, says I need to install the service pack, I
confirm, it asks if I want to continue, I say yes, it says Preparing to
install, then bombs.

I turned off the AV and got the same result.


On Tue, Jan 14, 2014 at 4:29 PM, John Jones <chianime@xxxxxxxxx> wrote:

Agreed. Also, I don't recall if it was mentioned before but are you
running the installers as Administrator? Right-click the exe and select
Run as Administrator.

I'd suggest checking the Windows event log to see why it isn't

installing.

There may be a message.

Another thought: Are there any Group Policy Objects (GPOs) or application
white/blacklisting apps in place that might restrict software

installation?

On Tue, Jan 14, 2014 at 2:37 PM, Evan Harris <auctionitis@xxxxxxxxx>
wrote:

I've never had this problem and I install Client Access and Service

packs

reasonably regularly.

What kind of anti-virus/system protection products are you using ? Some

of

these products silently interfere with all kinds of installation

activity.

On Wed, Jan 15, 2014 at 7:45 AM, Jeff Crosby <

jlcrosby@xxxxxxxxxxxxxxxx

wrote:

I still have not resolved this. I'm also having the same issue with

my

new

64-bit desktop. And I have confirmed that both the 64-bit and 32-bit
patches from MS have been installed. There must be something else

but

I

sure can't find out what.

Not having a good day here. Even got held up by a train. :)



On Mon, Dec 23, 2013 at 9:58 AM, Jeff Crosby <

jlcrosby@xxxxxxxxxxxxxxxx

wrote:

For a couple of years now I've had trouble (read unable) with Win 7

32-bit

laptops when trying to install IBM i Access 7.1 service packs. I

get

this

error:

"This installation package could not be opened. Verify that the

package

exists and that you can access it, or contact the application

vendor

to

verify that this is a valid Windows Installer package."

I decided it's time to figure this out. I found this page:

http://www-03.ibm.com/systems/power/software/i/access/windows_sp.html#action

which in turn sends me here:

http://www.microsoft.com/en-us/download/confirmation.aspx?id=26347

I have downloaded vcredist_x86 (they're 32-bit laptops), run it,

rebooted,

and it did not help. Same error.

What am I missing?


--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion

of

my

company. Unless I say so.

--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of

my

company. Unless I say so.
--
This is the PC Technical Discussion for IBM i (AS/400 and iSeries)

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Regards
Evan Harris
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--
John Jones, CISSP
History has taught us that we don't learn from the past.
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--
Jeff Crosby
VP Information Systems
UniPro FoodService/Dilgard
P.O. Box 13369
Ft. Wayne, IN 46868-3369
260-422-7531
www.dilgardfoods.com

The opinions expressed are my own and not necessarily the opinion of my
company. Unless I say so.
--
This is the PC Technical Discussion for IBM i (AS/400 and iSeries) Users
(PcTech) mailing list
To post a message email: PcTech@xxxxxxxxxxxx
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visit: http://lists.midrange.com/mailman/listinfo/pctech
or email: PcTech-request@xxxxxxxxxxxx
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