RE: Windows XP upgrade issues resolved

["Richard B Baird" <rbaird@xxxxxxxxxxxxxxxxxxxxx>]

That's how I found out about the 'debug' thing to clean a disk properly.

I'd been through my 5th Dell tech in three weeks, trying to remove WinME
and install Win98 on a reletively new box.  I'd tried ME for about a month
when I bought the box, but had a ton of problems, ending with the box
completely disabled - no display drivers, no mouse support.  It was a mess.

I'd scratched the disk at least 7 times, but w98 woudn't install properly -
don't recall exactly the problem now, but FINALLY I got a nice young lady
who knew what she was reading from the call problem logs actually meant.
She walked me through the 'debug' process and the whole thing went off
without a hitch.

That's the problem with a majority of phone support techs.  they only know
what they find in thier problem log books - if they don't find the exact
problem you have, they find 10 or so 'similar' problems and walk you
through those 'solutions' hoping one of them will do the trick - though
most just compound the problem.

---original message----
Wills, Mike N. (TC)" <MNWills@taylorcorp.com> said:
Those are the kind of techs I like. Those that really know what they are
doing and don't treat you like an idiot. I have too many bad experiences to
really say anything good about tech support, but I do know that there are
good ones out there as well.

rick

-----Original Message-----
From: Jeff Crosby
I actually had a really good tech from Dell, even though what he
suggested didn't work.  That sounds strange, but he worked at it hard
enough and informed me of enough that it got my brain working too.