Re: CPF8C19 Remote Support Failed

[Jim Oberholtzer <midrangel@xxxxxxxxxxxxxxxxx>]

Country code US has been there for some time (check network attributes) 

I suspect IBM finally got tired of the OLD (V4 timeframe) of the USA.

This is not new. 
--
Jim Oberholtzer
Agile Technology Architects




> On Mar 18, 2026, at 10:41 AM, Bob Cagle <bcagle@xxxxxxxxxxx> wrote:
>
> Wow Greg - thanks for posting this.  I was just having this same problem this last week after having successfully ordering a bunch a PTFs the previous week.  Sure enough, I had USA in the address.  Just changed it to US and tried again and now it's working.
>
> ...and...  Just submitted another one and had to manually change it again.  Now to find where that menu option is to change it permanently... ???
>
>
> Thanks
>
>
>
> Bob Cagle
>
> IT Manager
>
> Lynk, Inc.
>
>
> From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> on behalf of Greg Wilburn <gwilburn@xxxxxxxxxxxxxxxxxxxxxxx>
> Sent: Wednesday, March 18, 2026 10:09 AM
>
> > FYI...
> >
> > SNDPTFORD failed with this error simply because my contact info had "USA" instead of "US" for the Country.
> >
> > USA had been the value for many years.  I had to look at the "eccTracex.x.log" in '/QIBM/UserData/OS400/UniversalConnection/log' where I found this:
> > Fault description: Error calling HRS web service: java.io.IOException: Server returned HTTP response code: 400 for URL: https://hrs-w3.no->users.ibm.com/processData<https://hrs-w3.no-users.ibm.com/processData>
> >
> > According to the IBM document
> > https://www.ibm.com/support/pages/sndptford-or-sndsrvrqs-failing-cpf8c37-cpf8c19
> >
> > "This last one mostly related to Country ID setting in Contact Information."
> -- 
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