Re: IBM Frustration

I cancelled it as explicitly as I could. In fact, the ironic thing is if
they wouldn't have been 1 month late finally getting the invoice to me and
I had said nothing none of this would have happened.. lol!

Yes, it is them just "following the script" as it is with most these days.

Still would love to hear from a real person at IBM.

On Tue, Jul 2, 2024 at 3:46 AM Patrik Schindler <poc@xxxxxxxxxx> wrote:

Hello Brad,

Am 02.07.2024 um 00:04 schrieb Brad Stone <bvstone@xxxxxxxxx>:

I guess that's what happens when you're dealing with overseas support

and/or when the left hand doesn't know what the right hand is doing.

I think this is the result of "everything is automated" and business
processes cast in concrete. Everything works fine until you don't follow
the predetermined paths.

Nobody actually looks if the automation clockwork is running smoothly,
because that would need employees which have been laid off because of the
clockwork allegedly saving money because less employees on the payroll.

Did you explicitly cancel your support contract? No? I take it, a machine
being out of service is not put into code for auto-cancelling said
contract. "Wasn't part of the specifications."

No matter how hard you try to catch corner cases in code, there's always a
new corner ahead. As a programmer, you are aware of this, right? :-)

The situation reminds me somewhat about the 1985 Film "Brazil". Fighting
the system…

:wq! PoC

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