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Hello Brad,
Am 02.07.2024 um 00:04 schrieb Brad Stone <bvstone@xxxxxxxxx>:
I guess that's what happens when you're dealing with overseas support and/or when the left hand doesn't know what the right hand is doing.
I think this is the result of "everything is automated" and business processes cast in concrete. Everything works fine until you don't follow the predetermined paths.
Nobody actually looks if the automation clockwork is running smoothly, because that would need employees which have been laid off because of the clockwork allegedly saving money because less employees on the payroll.
Did you explicitly cancel your support contract? No? I take it, a machine being out of service is not put into code for auto-cancelling said contract. "Wasn't part of the specifications."
No matter how hard you try to catch corner cases in code, there's always a new corner ahead. As a programmer, you are aware of this, right? :-)
The situation reminds me somewhat about the 1985 Film "Brazil". Fighting the system…
:wq! PoC
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