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No recovery code is findable in my archives which go back way beyond the
installation of this software. Worse yet, the Verify documentation tells me
to sign on to the application and change the device. What application? I
tried to sign in to get PTF groups. Bamb, right in, no verify. Open/View
a case, right in, no verification step.

So it seems that from my office I can do what's needed but from a remote
location it wants the verify app current number. I'm sure that will change
almost immediately, however now that I'm into those applications do you
think there is a place to update the verify device, get a new QR code, or
any of the actions that are called for in the documentation, nope.

This makes Microsoft documentation/actions look good. At least there I
know going in they will find the most difficult possible actions to take to
get anything done, I do not expect IBM to follow in those footsteps.

Jim Oberholtzer
Chief Technical Architect
Agile Technology Architects

On Mon, Feb 27, 2023 at 11:00 AM David Gibbs via MIDRANGE-L <
midrange-l@xxxxxxxxxxxxxxxxxx> wrote:

When you setup MFA, you should have gotten recovery codes that can be used
in case your MFA device changed.

Using the recovery code, you should be able to log in, deactivate MFA and
reactivate it with a new QR code to scan.

Now that said, I’m looking at the folder that I save recovery codes and
can’t find one for IBM, which is troubling.

On Feb 27, 2023, at 9:45 AM, Jim Oberholtzer <
midrangel@xxxxxxxxxxxxxxxxx> wrote:

So awhile back I acceded to IBM with the MFA (to get PTF groups,
really?) but OK. They sent me a QR code then life was OK, UNTIL, I had the
temerity to upgrade my phone. Different device, so authentication
changes. Got that. But to get them to send you a new QR code to reconnect
their awful app, you need to scan the QR code, which of course you do not
have. So perfect security, no one can sign on.

Any ideas how to get them to send the new QR code? I’ve tried just
signing on to IBMs website and indicate I need a new code but you guessed
it, need to scan the QR code, in order to get the QR code.

There is a line one needs to draw that says what’s the acceptable risk.
Signing on to get fixes etc. that are authenticated against model/type and
serial number does not seem to fall into the same category as a banking

IBM i on Power Systems: For when you can't afford to be out of business!

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