Re[2]: Opening a case, loosing entered information

Not browser FU. Different browsers with different desktop OS. Happens on all of them. It's IBM's wonderful web site development team at it's best. (if you catch a bit of snide condescension, you would be right. Even Microsoft can at least retain information put into a web site.)


--
Jim Oberholtzer
Chief Technical Architect
Agile Technology Architects


------ Original Message ------

From "Jack Woehr via MIDRANGE-L" <midrange-l@xxxxxxxxxxxxxxxxxx>

To "Midrange Systems Technical Discussion" <midrange-l@xxxxxxxxxxxxxxxxxx>
Cc "Jack Woehr" <jwoehr@xxxxxxxxxxxxxxxxxxxxxxxx>
Date 11/14/2022 9:51:50 AM
Subject Re: Opening a case, loosing entered information

No, but sounds like browser fu. Would have to watch you enter a case and
catch the glitch visually.

On Mon, Nov 14, 2022 at 7:38 AM MidrangeL <midrangel@xxxxxxxxxxxxxxxxx>
wrote:

Recently almost every case I open with IBM has a problem retaining
information that is put into the case in the open process.
Version/Release, machine type, etc. That delays the work. I get an
email a couple of days later citing the missing information and the case
is then suspended until entitlement is completed.

There are many advantages to the new case system, but this is really
frustrating. Anyone else experiencing this?


--
Jim Oberholtzer
Chief Technical Architect
Agile Technology Architects
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