RE: PROBLEM! Re: Another DCM V7 question -- MIDRANGE-L

I open cases online and the response time is quite good. Sometimes you gotta go back and forth with IBM, copy / paste info or send an attachment describing the issue But overall, not bad.

In any event, when I've requested a call back via a case, it's usually within a reasonable time but not hours.
I use this address and then the "cases" tab at the top of the page to open or view my cases.

https://www.ibm.com/mysupport/s/?language=en_US

Very Respectfully,
Michael Mayer
IBM i on Power System Admin.
IT Operations.
The Florida Bar
651 E. Jefferson St
Tallahassee, Florida 32399-2300
mmayer@xxxxxxxxxxxxxx
https://www.floridabar.org
Office: 850.561.5761
Cell: 518.641.8906
IBM i Reference blog page: http://ibmireference.blogspot.com/

Today's Topics:

1. RE: PROBLEM! Re: Another DCM V7 question: how do I
HTTPS-enable iNav and DCM? (George Smith)

----------------------------------------------------------------------

message: 1
date: Thu, 13 Oct 2022 20:09:44 +0000
from: George Smith <gsmith@xxxxxxxx>
subject: RE: PROBLEM! Re: Another DCM V7 question: how do I
HTTPS-enable iNav and DCM?

But even then, with the employment situation as it is today, so it goes with IBM service. Open case online around 7:00 AM and not get a response till nearly noon. Then had to wait until 4:00 PM for a tape unit replacement to be able to continue with backups that night.

It's not the IBM that the AS/400 started with. I guess it got smaller ( IBM i) and so did IBM.

George.....

From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Rob Berendt
Sent: Thursday, October 13, 2022 2:59 PM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: RE: PROBLEM! Re: Another DCM V7 question: how do I HTTPS-enable iNav and DCM?

Time of day matters not anymore. Severity level matters not. Hardware vs software matters not. You will be put on a call back queue. They will only record 1/10 of what you tell them. It's just better External (rob@xxxxxxxxx<mailto:rob@xxxxxxxxx>)
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Time of day matters not anymore.

Severity level matters not.

Hardware vs software matters not.

You will be put on a call back queue.

They will only record 1/10 of what you tell them.

It's just better to open your cases online.

I used to open them online then call right back in and often got a live transfer to the 'real' people working on the case. It's a rare day indeed when you get a live transfer anymore.

But, support is generally good if you can adapt to this new model.

Rob Berendt

--

IBM Certified System Administrator - IBM i 6.1

Group Dekko

Dept 1600

Mail to: 7310 Innovation Blvd, Suite 104

Ft. Wayne, IN 46818

Ship to: 7310 Innovation Blvd, Dock 9C

Ft. Wayne, IN 46818

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-----Original Message-----

From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx<mailto:midrange-l-bounces@xxxxxxxxxxxxxxxxxx>> On Behalf Of Paul Nelson

Sent: Thursday, October 13, 2022 3:00 PM

To: 'Midrange Systems Technical Discussion' <midrange-l@xxxxxxxxxxxxxxxxxx<mailto:midrange-l@xxxxxxxxxxxxxxxxxx>>

Subject: RE: PROBLEM! Re: Another DCM V7 question: how do I HTTPS-enable iNav and DCM?

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

<< how do I "open a case"?>>

I'm retired now, but I always called 1-800-IBM-SERV. An IBM'er once told me

that the best time to call is between 10 and 2 Central time if you want to

talk to somebody in Boulder, who could then connect you to somebody in

Rochester.

Is that no longer the case?

-----Original Message-----

From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx<mailto:midrange-l-bounces@xxxxxxxxxxxxxxxxxx>> On Behalf Of James

H. H. Lampert via MIDRANGE-L

Sent: Thursday, October 13, 2022 11:36 AM

To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx<mailto:midrange-l@xxxxxxxxxxxxxxxxxx>>

Cc: James H. H. Lampert <jamesl@xxxxxxxxxxxxxxxxx<mailto:jamesl@xxxxxxxxxxxxxxxxx>>

Subject: Re: PROBLEM! Re: Another DCM V7 question: how do I HTTPS-enable

iNav and DCM?

While attempting to open a case with IBM on this, I got this note at the top

of the page:

IBM's Support Forums are now part of the IBM Community. You will be

able to read questions and answers, but not make new posts, until

November 11, 2022. After then, simply search for your products on the

IBM Community and continue the conversation there. You can read more

about this change here.