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On 10/14/22 6:24 AM, Mayer, Michael via MIDRANGE-L wrote:
I open cases online and the response time is quite good.

No change in the behavior I'm experiencing at ibm.com/support. It doesn't appear to matter whether I use the "Open a case" button at the top, or in the main body of the page. And it only appears to be happening to me.

Is it possible that (1) my IBM ID lacks the authority to open a case
(consider that our newest box is an E4A, on V6), and that (2) IBM could
be so gauche as to simply serve a 503 page if that happens?


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