Re: Access Client Solutions - Locking

[Jim Oberholtzer <midrangel@xxxxxxxxxxxxxxxxx>]

I had a customer with that exact problem.   Turned out to be some sort of
caching in Citrix that was causing the problem.    I’ll ask them if I can
put you in touch with them.    Took a good three weeks with Citrix support
to nail it down.

On Wed, Jan 15, 2020 at 3:23 PM Smith, Mike <Mike_Smith@xxxxxxxxxxxxxxxx>
wrote:

> We are using ACS 1.1.8.2 in a Citrix Xen Virtual Desktop Environment.
>
>   *   Citrix XenDesktop 7.15 LTSB  using Machine Creation Services
>   *   Hypervisor: VMWare ESXi 6.5
>   *   VMWare Tools version (current): 10305
>   *   OS:  Windows 10 LTSC (Current on Windows Critical and Security
> Updates)
>   *   RAM: 8GB
>   *   DISK: 70GB
>   *   Processor: 2 CPU
>   *   Java version:  8.241 (as of today) previously 8.31
>
>
> We are starting to have a number of users when they start up a 5250
> session from ACS, the Session will freeze/lockup.  Looking into it at this
> point we are seeing very high memory usage
> If we can get the session closed and then reopen it, sometimes it clears
> itself up and other times it doesn't.
>
> Any having any similar issues?   Things we can check or do to remediate?
>
> Thanks
>
> MIke
>
>
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