RE: [EXTERNAL] Re: Access Client Solutions - Locking

Thanks Jim
That would be awesome if you put us in touch with them.

Mike

-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Jim Oberholtzer
Sent: Thursday, January 16, 2020 12:37 PM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: [EXTERNAL] Re: Access Client Solutions - Locking

I had a customer with that exact problem. Turned out to be some sort of
caching in Citrix that was causing the problem. I’ll ask them if I can
put you in touch with them. Took a good three weeks with Citrix support
to nail it down.

On Wed, Jan 15, 2020 at 3:23 PM Smith, Mike <Mike_Smith@xxxxxxxxxxxxxxxx>
wrote:

We are using ACS 1.1.8.2 in a Citrix Xen Virtual Desktop Environment.

* Citrix XenDesktop 7.15 LTSB using Machine Creation Services
* Hypervisor: VMWare ESXi 6.5
* VMWare Tools version (current): 10305
* OS: Windows 10 LTSC (Current on Windows Critical and Security
Updates)
* RAM: 8GB
* DISK: 70GB
* Processor: 2 CPU
* Java version: 8.241 (as of today) previously 8.31


We are starting to have a number of users when they start up a 5250
session from ACS, the Session will freeze/lockup. Looking into it at
this point we are seeing very high memory usage If we can get the
session closed and then reopen it, sometimes it clears itself up and
other times it doesn't.

Any having any similar issues? Things we can check or do to remediate?

Thanks

MIke


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