RE: Access Client Solutions - Locking

We think we found the culprit and a solution. Waiting on permission to post it here.

--
Jim Oberholtzer
Agile Technology Architects

-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Rob Berendt
Sent: Thursday, January 16, 2020 12:06 PM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: RE: Access Client Solutions - Locking

If you find that, let me know. We may be rolling this out

Rob Berendt
--
IBM Certified System Administrator - IBM i 6.1 Group Dekko Dept 1600 Mail to: 2505 Dekko Drive
Garrett, IN 46738
Ship to: Dock 108
6928N 400E
Kendallville, IN 46755
http://www.dekko.com


-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Jim Oberholtzer
Sent: Thursday, January 16, 2020 12:37 PM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: Re: Access Client Solutions - Locking

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I had a customer with that exact problem. Turned out to be some sort of
caching in Citrix that was causing the problem. I’ll ask them if I can
put you in touch with them. Took a good three weeks with Citrix support
to nail it down.

On Wed, Jan 15, 2020 at 3:23 PM Smith, Mike <Mike_Smith@xxxxxxxxxxxxxxxx>
wrote:

We are using ACS 1.1.8.2 in a Citrix Xen Virtual Desktop Environment.

* Citrix XenDesktop 7.15 LTSB using Machine Creation Services
* Hypervisor: VMWare ESXi 6.5
* VMWare Tools version (current): 10305
* OS: Windows 10 LTSC (Current on Windows Critical and Security
Updates)
* RAM: 8GB
* DISK: 70GB
* Processor: 2 CPU
* Java version: 8.241 (as of today) previously 8.31


We are starting to have a number of users when they start up a 5250
session from ACS, the Session will freeze/lockup. Looking into it at this
point we are seeing very high memory usage
If we can get the session closed and then reopen it, sometimes it clears
itself up and other times it doesn't.

Any having any similar issues? Things we can check or do to remediate?

Thanks

MIke


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--
Jim Oberholtzer
Chief Technical Architect
Agile Technology Architects
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