Yes, we are currently chasing down why IBM doesn’t thing our 7063CR1 serial numbers aren't under maintenance. It can be tested for the HMCs by:
Serviceability -> Service Management -> Create Servicable Event -> Check 'Test problem Reporting', Problem description 'Test Event, please close' -> Request Serivce.
Then Serviceability -> Servicable Events Manager -> OK -> You should see a problem with Reference code B3031107 and if it gets filled in with a PMH# then the phone home was successful. If, like us, your HMC serial number is not marked as under maintenance by IBM, you will get another problem with E3D46FFF Licensed Internal Code failure on the Hardware Management Console (HMC).
A good doc that explains setting everything up:
http://www.ibm.com/support/docview.wss?uid=nas8N1020812
Dana
-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxxxxxxxx] On Behalf Of Rob Berendt
Sent: Friday, February 22, 2019 9:24 AM
To: Midrange Systems Technical Discussion <midrange-l@xxxxxxxxxxxxxxxxxx>
Subject: RE: Not able to enter a PMR SR online following a hardware migraqtion
I sure wouldn't wait until you need to open a ticket.
I think it may have a service test also.
-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Steinmetz, Paul via MIDRANGE-L
Sent: Friday, February 22, 2019 10:19 AM
To: 'Midrange Systems Technical Discussion' <midrange-l@xxxxxxxxxxxxxxxxxx>
Cc: Steinmetz, Paul <PSteinmetz@xxxxxxxxxx>
Subject: RE: Not able to enter a PMR SR online following a hardware migraqtion
Rob,
When I registered my P9, 9009-42A, which enabled my on-line PMR to start working, Do I need to do a similar process for my new HMC 7063CR1?
Paul
-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxxxxxxxx] On Behalf Of Rob Berendt
Sent: Monday, February 04, 2019 4:26 PM
To: Midrange Systems Technical Discussion
Subject: RE: Not able to enter a PMR SR online following a hardware migraqtion
https://urldefense.proofpoint.com/v2/url?u=https-3A__www.ibm.com_support_home_&d=DwIGaQ&c=QRzMcACRvvIL_on8NFRsuQ1uiRYI1Q-OHuZzh6w2aWQ&r=OZrDe1lIb8xXIlHqolkTXRnhH3pTg17SJpwwrjJT9PQ&m=gTWdzAUXzEKFBIHvlfhlYNY6t_cnp_9WEPgo8F1ZMZA&s=WAoMzNeqtbi-tFVM4GvsHWwZglxOkxaqZcXExTNWIuc&e=
sign in at top right
Expand "Help me manage".
Underneath "Check", select "Support registrations".
Change it from "By customer" to "By machine type and serial number".
Enter machine type and serial number.
Press "beg and grovel".
-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Steinmetz, Paul via MIDRANGE-L
Sent: Monday, February 4, 2019 4:18 PM
To: 'Midrange Systems Technical Discussion' <midrange-l@xxxxxxxxxxxxxxxxxx>
Cc: Steinmetz, Paul <PSteinmetz@xxxxxxxxxx>
Subject: Not able to enter a PMR SR online following a hardware migraqtion
We recently migrated from a Power7 hardware Model 8205 Power 9 hardware 9009 I can see my entitlements, software keys, downloads, etc under the new system.
I can see/enter PMR under the old system.
I’m NOT able to enter a PMR request on line for the new system.
The new model / S/N do not appear.
We might also have a new customer number for the new hardware.
Is there an on-line registration process for this?
Any one from the group have this process?
Thank You
_____
Paul Steinmetz
IBM i Systems Administrator
Pencor Services, Inc.
462 Delaware Ave
Palmerton Pa 18071
610-826-9117 work
610-826-9188 fax
610-349-0913 cell
610-377-6012 home
psteinmetz@xxxxxxxxxx<mailto:psteinmetz@xxxxxxxxxx>
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