RE: Not able to enter a PMR SR online following a hardware migraqtion

Rob,

< Persistence.

I emailed 'srhelp@xxxxxxxxxx' on Monday, 2/4, 4 PM.
Your request has been assigned a support ticket ID of 264887. Our team will review your request and respond back.
Requested an update on ticket 264887 Tuesday, 2/5 10 AM.
Also engaged BP who CC someone at IBM.

Received response back from eSupportHelpdesk@xxxxxxxxxx Tuesday 2/5 3:30 PM
Your machine type 9009 serial number NNNNNNN is entitled under customer number NNNNNNN.
I added this customer to your profile for IBM Service Request(SR).
Please restart your web browser so you can see the changes.

PMR SR online all working.

Paul


-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxxxxxxxx] On Behalf Of Rob Berendt
Sent: Monday, February 04, 2019 8:09 PM
To: Midrange Systems Technical Discussion
Subject: RE: Not able to enter a PMR SR online following a hardware migraqtion

Persistence.
A desire to get things done and a belief that they can get done interests me more than offering someone a sympathetic shoulder to cry on.
Actually I assumed it could be done from that first site and just hunted to find out how. Just for you.

How long and who would simply be conjecture on my part.
Just do it as soon as you get knowledge of your model and serial number. Don't wait until you have a fire to buy an extinguisher.

-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Steinmetz, Paul via MIDRANGE-L
Sent: Monday, February 4, 2019 4:44 PM
To: 'Midrange Systems Technical Discussion' <midrange-l@xxxxxxxxxxxxxxxxxx>
Cc: Steinmetz, Paul <PSteinmetz@xxxxxxxxxx>
Subject: RE: Not able to enter a PMR SR online following a hardware migraqtion

Rob,

Thanks for the tip.
Where and how did you ever find that info?

I now have Pending access request for the new model/SN.
How long and how does the approval process work.
Who does the approval?

Thanks
Paul



-----Original Message-----
From: MIDRANGE-L [mailto:midrange-l-bounces@xxxxxxxxxxxxxxxxxx] On Behalf Of Rob Berendt
Sent: Monday, February 04, 2019 4:26 PM
To: Midrange Systems Technical Discussion
Subject: RE: Not able to enter a PMR SR online following a hardware migraqtion

https://www.ibm.com/support/home/
sign in at top right

Expand "Help me manage".
Underneath "Check", select "Support registrations".
Change it from "By customer" to "By machine type and serial number".
Enter machine type and serial number.
Press "beg and grovel".

-----Original Message-----
From: MIDRANGE-L <midrange-l-bounces@xxxxxxxxxxxxxxxxxx> On Behalf Of Steinmetz, Paul via MIDRANGE-L
Sent: Monday, February 4, 2019 4:18 PM
To: 'Midrange Systems Technical Discussion' <midrange-l@xxxxxxxxxxxxxxxxxx>
Cc: Steinmetz, Paul <PSteinmetz@xxxxxxxxxx>
Subject: Not able to enter a PMR SR online following a hardware migraqtion

We recently migrated from a Power7 hardware Model 8205 Power 9 hardware 9009 I can see my entitlements, software keys, downloads, etc under the new system.

I can see/enter PMR under the old system.
I’m NOT able to enter a PMR request on line for the new system.
The new model / S/N do not appear.
We might also have a new customer number for the new hardware.

Is there an on-line registration process for this?
Any one from the group have this process?

Thank You
_____
Paul Steinmetz
IBM i Systems Administrator

Pencor Services, Inc.
462 Delaware Ave
Palmerton Pa 18071

610-826-9117 work
610-826-9188 fax
610-349-0913 cell
610-377-6012 home

psteinmetz@xxxxxxxxxx<mailto:psteinmetz@xxxxxxxxxx>
http://www.pencor.com/



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