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I'm not on the admin side of things anymore, so I don't know how much the
maintenance "industry" has changed. It's great that ServIT has worked well
for the few of you who have responded, but it's possible your locations are
blessed with capable, knowledgeable IBM i technicians. I would definitely
ask for local references of their other i clients.
On a side note, our admin complained in our daily standup this morning that
he called IBM yesterday for service, got dispatched to India, and spent 30
minutes explaining to the rep what an iSeries / Power i was. He spent
another 20 minutes on hold before reaching someone in the "consoles"
department, which had nothing to do with why he was calling. This is just
the latest in a series of bad support experience with IBM. IBM seems to be
working hard to turn our shop into a .NET shop. (Yeah, that's apparently
being discussed at the CIO level.) Has IBM support really gotten that bad?
- Dan
On Tue, Oct 2, 2018 at 7:07 AM Jeff Crosby <jlcrosby@xxxxxxxxxxxxxxxx>
wrote:
We used ServIT for several years on our Power 5. No issues. They're very
familiar with ibm i.
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